Job Description
About the Role
Our 5-star boutique hotel in Ballito is seeking an experienced and dynamic Front Office Manager to oversee front office and reservations operations. As a leader, you will be responsible for leading and supervising our front desk team, training new team members, and acting as a technical resource. You will ensure efficient and professional front desk operations, own, update, and train all Standard Operating Procedures for the department, and maintain adherence to hotel policies and procedures.
Key Responsibilities
- Lead and supervise our front desk team
- Train new team members and act as a technical resource
- Ensure efficient and professional front desk operations
- Own, update, and train all Standard Operating Procedures for the department
- Manage schedules, workloads, and master key control
- Resolve guest concerns promptly and courteously
- Monitor room status, maximise occupancy, and analyse rate variances
- Maintain communication between departments for seamless service
Requirements
- Grade 12 Hospitality diploma or degree
- Minimum of 2 years as a Front Office Manager in a luxury establishment
- Proficiency in front office systems
- Excellent communication skills
- Protel experience an advantage
- Strong supervisory experience and administrative skills
Qualifications
- Completed Grade 12 Hospitality diploma or degree
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other IT/Computer Jobs in Kwazulu-Natal
The IT and computer industry in Kwazulu-Natal is generally thriving, with a strong demand for skilled professionals to drive technological advancements and support business growth. Typically, the job market is characterized by a high level of competition, with many talented individuals vying for positions in this field. Commonly, this competitiveness results in attractive salary packages that reflect the industry’s value.
Salary ranges for IT and computer professionals in Kwazulu-Natal can vary widely depending on factors such as experience, company size, and industry sector. Typically, entry-level roles may command salaries within the range of R300 000 to R600 000 per annum, while senior positions or those in larger companies can expect salary ranges of up to R1 million or more. Experience, qualifications, and specific job requirements often influence actual salaries, so it is essential to research market rates for your desired role.
Common skills required for IT and computer professionals include proficiency in programming languages such as Java, Python, or C++, strong understanding of data structures, algorithms, and software engineering principles, and experience with cloud computing platforms like AWS or Azure. Additionally, many employers require IT professionals to possess excellent problem-solving skills, be able to communicate technical concepts effectively, and have a strong foundation in computer systems and networking fundamentals.
The IT and computer industry is a significant contributor to various sectors in Kwazulu-Natal, including the financial services sector, technology industry, manufacturing sector, and more. These industries often require skilled professionals to support their digital transformation initiatives and maintain competitiveness in today’s fast-paced technological landscape.
Career development opportunities for IT and computer professionals in Kwazulu-Natal are numerous, with many institutions offering training programs, certifications, and apprenticeships to enhance skills and knowledge. Typically, career progression involves taking on more senior roles, specializing in specific areas of expertise, or transitioning into leadership positions.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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