Bellville: Team Manager – Contact Centre Sales

Key Responsibilities Set and manage clear performance, quality, and development goals for team members. Motivate and coach the team to achieve and exceed sales targets. Manage incentive programs and budgets. Oversee onboarding and training for new consultants. Support staff career growth and skills development. Handle people-related issues including absenteeism, performance management, and disciplinary processes. Monitor productivity, quality, and compliance adherence. Manage capacity, complaints, and call structure adherence. Collaborate with project and campaign management teams to ensure readiness and target achievement. Build and maintain a motivated, results-driven sales team. Requirements Matric (or equivalent qualification). Minimum 3 years experience in team management within a sales environment. At least 2 years experience in an outbound call centre. Background in financial services or insurance will be advantageous. Sound understanding of IR processes. Knowledge and Skills Strong grasp of first-line management practices. Familiarity with contact centre systems, procedures, and performance management tools. Knowledge of business processes, teamwork principles, and staff motivation techniques. Ability to handle pressure and manage diverse teams effectively. Competencies Resilience and results orientation. Excellent communication and interpersonal skills. Strong planning and organizational ability. Collaborative leadership style with a focus on coaching and development. Commitment to continuous improvement and operational excellence.