Bloemfontein: Customer Service Controller (Bloemfontein)

About the Role

Our client is seeking an experienced Customer Service Controller to join their team in Bloemfontein, South Africa. The ideal candidate will be fluent in Afrikaans and have prior call centre experience, with a strong background in courier or freight operations.

Key Responsibilities

• Respond to customer inquiries and resolve issues in a timely and professional manner
• Manage customer complaints and escalate complex issues to senior team members as necessary
• Maintain accurate records of customer interactions and update customer information as needed
• Collaborate with internal teams to provide seamless customer experiences
• Meet or exceed customer service performance targets

Requirements

• Fluency in Afrikaans (no exceptions)
• Minimum 2 years of experience in a call centre role, preferably in the courier or freight industry
• Strong communication and problem-solving skills

Qualifications

• No formal qualifications mentioned in original description.