Bloemfontein: IT Desktop support and field technician posted by Jaun-Mari Viviers

The IT Support/Helpdesk industry is a vital component of many organisations across Free State, South Africa. Typically, this field offers a stable and growing career path for individuals with technical skills and a passion for problem-solving. Generally, the job market for IT Support/Helpdesk professionals in the province remains strong, driven by the increasing demand for technology services in various sectors.

In terms of salary expectations, it’s common for IT Support/Helpdesk roles to command salaries within the range of R400 000 to R800 000 per annum, depending on factors such as experience, company size, and industry sector. However, please note that these figures are broad estimates and can vary significantly based on individual circumstances. It’s essential to research specific salary ranges for your desired role and location.

Common skills required for IT Support/Helpdesk roles include proficiency in operating systems (such as Windows or macOS), technical troubleshooting, network administration, helpdesk software, and excellent communication skills. Typically, a strong understanding of computer hardware and software is also essential for success in this field. Additionally, many employers look for IT professionals with certifications such as CompTIA A+ or Microsoft MCSA.

IT Support/Helpdesk roles are commonly found in various industries, including financial services sector, technology industry, manufacturing sector, and public sector. These sectors often require technical support to ensure the smooth operation of their systems and infrastructure.

Career progression for IT Support/Helpdesk professionals is generally straightforward, with opportunities for advancement into senior technical support roles or specialisation in areas such as network administration or cybersecurity. With experience and further training, individuals can move into leadership positions or transition into related fields such as software development or project management.