Job Description
About the Role
As an Internal Sales & Customer Support Intern at Ann Swann Personnel Services, you will have the opportunity to develop your sales and customer service skills in a dynamic environment. You will be responsible for conducting outbound sales calls, maintaining positive client relationships, and providing administrative support to the sales and customer service team.
Key Responsibilities
- Conduct outbound sales calls to prospective clients and identify potential business opportunities.
- Perform cold calling activities to introduce products or services to potential customers.
- Assist with contacting existing clients to maintain relationships and provide customer support.
- Support the sales team with lead generation and follow-up activities.
- Maintain positive client relationships through professional and friendly telephonic communication.
- Maintain accurate records of calls, interactions, and client information.
- Assist with customer queries and problem resolution in a professional and efficient manner.
- Provide administrative support to the sales and customer service team.
- Assist with document handling, filing, and data capturing.
- Ensure all customer communication is handled professionally and timeously.
- Assist with preparing reports, updating databases, and maintaining accurate records.
- Support the team in maintaining excellent client service standards.
Requirements
- Recently Completed Bachelor of Commerce (BCom) qualification in one of the following fields: BCom Business Management, BCom General, BCom Entrepreneurship or BCom Marketing.
- 1 year of experience in a similar role would be advantageous.
- Strong communication and interpersonal skills.
- Comfortable conducting telephonic sales calls.
- Strong problem-solving ability.
- Good time management and organisational skills.
- High level of attention to detail.
- Basic administrative and computer skills.
- Professional telephone etiquette.
- Strong customer service orientation.
- Positive attitude and willingness to learn.
Qualifications
No specific qualifications mentioned in the original job description.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other IT/Computer Jobs in Gauteng
The IT and computer industry is one of the most dynamic and growing sectors in Gauteng, with a thriving job market that offers a wide range of opportunities for career advancement.
In terms of salary ranges, IT professionals in Gauteng can expect to earn anywhere from R800 000 per annum for junior positions to over R2 million for senior executives. The average salary for software engineers is around R1.5 million, while data analysts can earn between R900 000 and R1.2 million. With experience and skills, IT professionals in Gauteng can expect significant salary increases, with some roles offering bonuses and benefits that can increase their overall remuneration.
To succeed in the IT industry in Gauteng, candidates need to possess a range of key skills, including programming languages such as Java, Python, and C++, as well as experience with databases, cloud computing, and cybersecurity. Strong problem-solving skills, attention to detail, and excellent communication skills are also essential for success in this field. Additionally, knowledge of ITIL (Information Technology Infrastructure Library) and Agile methodologies can be highly valued by employers.
Several major companies and industries in Gauteng are currently hiring IT professionals, including technology firms such as Microsoft, IBM, and Oracle, as well as banks and financial institutions like Standard Bank and Nedbank. The finance industry is also a significant employer of IT staff, with roles ranging from software development to data analytics and cybersecurity.
Career growth opportunities are abundant in the IT industry in Gauteng, with many companies investing heavily in employee training and development programs. With experience and skills, IT professionals can move into senior leadership positions or start their own businesses, while also pursuing further education and certifications. The Johannesburg Stock Exchange (JSE) is also a significant employer of IT staff, with roles ranging from software development to data analytics and cybersecurity.
Overall, the IT industry in Gauteng offers a wide range of exciting career opportunities for job seekers with the right skills and experience. With salaries that are competitive with those offered by major companies globally, there has never been a better time to pursue a career in this dynamic and rapidly evolving field.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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