Brits: Warranty Administrator – Brits posted by Bonafide Human Capital Ltd

A vacancy for a Warranty Administrator exists at our automotive dealer client in Brits. Roles and Responsibilities  Adherence to manufacturer’s warranty, costing and claims procedures  Timeous submission of warranty claims and parts shipping to manufacturer  Daily monitoring of work in progress  Keep track of weekly warranty payments and attend to short payments timeously The below will be advantageous:-  Brands Warranty experience and certification  Basic knowledge of vehicle operation and components Job Description To maximize the profitability of the Service department by means of effective costing and claims within warranty parameters. KEY PERFORMANCE: Customer Satisfaction Process all warranty claims in line with the Brands and dealership policies and procedures. Liaise with the relevant staff in the service department and at the Brands Head office to resolve costing and warranty issues Campaign Coordinator, Service Core Processes Gate Keeper • Download relevant campaign information and pass on information to the service manager to be actioned. • Warranty Claims Processing. • Gate 1 Service Core Process – checking before loading on system. Quality control – Warranty Submissions and Costing. • Gate 2 – Pre-Repair commencement Check. • Gate 3 – Quality Checks. • Gate 4 –Costing Process. • Return defective parts to manufacturer as required. Qualifications and Experience Higher Certificates and/or Advanced National (Vocational) Certificates with NQF Level 05. • Valid Driver’s license. • Computer Literacy, • 1-year experience in similar environment. Skills and Personal Attributes Display high value and integrity in task execution. • Remains calm in emotional and stressful situations. • Open to change. • Understands the business value chain and the role own team plays in delivering value to customer. • Quickly builds effective relationships with colleagues, manager and key stakeholders/customers. • Team player. • Embracing diversity and sensitivity. • Attention to and insight in business processes. • Identify problems, report and suggest solutions.