Bryanston: Group Series Tour Consultant posted by Craven Cottage CC

Duties:
 
Reservations of all services requested by clients
Respond to written requests and provide written confirmations
Loading reservations on Tourplan
Ensure confirmation of services with suppliers
Stay in constant communication with agents with regards to status of reservations, payment requirements, deadlines, and conditions of reservations
Arrange Meet and Greets as required
 
Documentation Management of all Reservations:
 
Compile travel packs for clients
Vouchers
Rooming lists
Filing
Ensure that clients invoiced for all services and invoices provided to clients timeously
Manage payments and Account queries
Book tour guides services as required
 
Client Care:
 
Maintain contact with client during period of travel
Maintain contact with tour guides throughout tour
Manage client complaints and emergencies
Maintain contact with agents
Client Relationships:
 
Ensure client expectations are met and the highest delivery of service is driven through the business.
Ensure that clients are offered the best available price and product.
Build and retain relationships with clients
Ensure effective communication with clients at all times.
Ensure that all correspondence, documentation, proposals, presentations are delivered accurately and timeously.
 
Supplier Relationships:
 
Commitment to and building relationships with preferred partners.
Understanding supplier products.
Personal development on destinations and products.
 
Learning & Development:
 
Continuously develop product knowledge, attend industry events / seminars / conferences, and participate in supplier workshops, educationals and trade shows.
Keep abreast of industry trends
 
Requirements:
 
Matric / Grade 12
At least 3 – 5 years’ work experience dealing with group series within the tourism industry
Travel & Tourism qualification would be preferable
Tourplan knowledge and execution would be preferable
Excellent South African and Regional geographic knowledge
Attention to detail is essential
A mature approach when dealing with people
Capacity for dealing with employers and workers at all levels
Confidentiality, tact and discretion when dealing with people
Excellent planning, organisational, and analytical skills
Good verbal and written communication skills
Integrity and Honesty
Good interpersonal skills
Good Problem-solving skills
Negotiation and liaison abilities