Bryanston: Reservations Consultant / Agent – Luxury Property Group – Bryanston | Lb posted by HotelJobs

Reservations Consultant / Agent Luxury Property Group | Bryanston

Salary: R20,000 Negotiable DOE | Live-Out Position

Kendrick Recruitment is seeking an experienced Reservations Consultant / Agent to join a prestigious luxury property group based in Bryanston. This role requires a detail-oriented, professional individual with strong communication and organisational skills, as well as extensive experience in multi-property reservations.

Key Responsibilities

• Respond promptly and professionally to reservation enquiries via telephone, WhatsApp, email, online platforms, and central reservation systems.
  

• Process bookings for accommodation, transfers, conferencing, functions, and activities across multiple properties.
  

• Manage cancellations, modifications, and refunds in line with company policies and guest expectations.
  

• Maintain accurate and up-to-date reservation records, including arrival lists and alphabetical listings.
  

• Prepare confirmation letters and assist with preregistration activities as required.
  

• Monitor room availability and track future occupancy to support revenue and forecasting.
  

• Apply correct room rates and package benefits based on selling tactics and availability.
  

• Communicate reservation details clearly to front office and operational teams.
  

• Ensure compliance with credit policies and deposit requirements.
  

• Promote goodwill by being courteous, friendly, and helpful to guests, colleagues, and partners.
  

• Maintain a clean and organised work area, ensuring all correspondence and files are current.
  

• Undertake any reasonable requests made by management in support of broader operational goals.
  

Minimum Experience & Requirements

• Minimum of 5 years experience in a tourism/travel call centre or reservations department for multiple properties.
  

• Excellent command of English, both written and spoken.
  

• Strong interpersonal, organisational, and time management skills.
  

• Valid RSA ID.
  

• Dynamic, self-motivated, problem solver, and team player.
  

• Presentable and professional appearance.
  

• Matric (minimum); a relevant tertiary qualification is advantageous.
  

• Proficient in Microsoft Office, with intermediate to advanced skills in Excel.
  

• Familiarity with hospitality systems such as eRES / Nebula, Opera Cloud, and Apex.