Responsible for the effective management of team of call centre agents and team leaders ensuring legit registrations and conversions according to targets. Responsibilities Responsible for the effective management of team of call centre agents and team leaders ensuring they are driving legit registrations and conversions according to targets Ensure customer documents are verified correctly and timeously by agents and quality checks are completed regularly. Drive a target of 10 legit registrations completed per day by agents. Drive a target of 30% First Time Deposit (FTD) conversation. Strive for excellent customer service with a high NPS. Ensure minimal customer complaints and that all customer queries are resolved timeously. Research best practice Call Centres for streamlining and automation of processes where feasible. Experience and Skills Strong experience in Call Centre Management and Customer service Proven analytical abilities. Knowledge of relevant systems and interfaces. Excellent communication and engagement skills Have excellent stakeholder management skills and be able to build key relationships within the business. Strong Customer service orientation Strong problem-solving and organisational skills. A diplomatic and professional approach Salary – R600 – R800 000pa CTC