Menu Close

Cape Town: Account Manager (Bpo) (Cape Town) posted by CallForce

Account Manager (Bpo) (Cape Town)

Posted on 2025-01-31

Salary 0

Category It Computer

Location

Job Summary

TITLE: ACCOUNT MANAGER (BPO) (Cape Town)

We are seeking an experienced Account Manager with exceptional client relationship management skills and practical HR/IR experience to manage and exceed client expectations on contact centre campaigns. In addition, the successful candidate will provide HR support and IR services for contact centre teams based on client sites.

JOB FUNCTION:

Client Relationship Management

  • Engage with the client management team to ensure effective operational management.
  • Ensure implementation & maintenance of Service Level Agreements and Standard Operating Procedures.
  • Identify trends and analyse the needs of the client to propose operational interventions.

Recruitment

  • Liaise with the recruitment team, ensuring full understanding of the profile for new recruits.
  • Assist with co-ordination of recruitment process.
  • Keep the client and recruitment team informed of process.
  • Schedule interviews.
  • Manage attrition.
  • Completion of all documentation relating to candidate placement.

Operational Management

  • Monitor attendance and adherence to schedule.
  • Investigate incidents.
  • Monitor quality of training/quality/coaching and related material.
  • Performance Management as per KPIs and Targets.
  • Collect weekly & monthly documentation (e.g. Collection of timesheets).
  • Ensure compliance with dress code and code of conduct.
  • 24 HR problem resolution client/agent
  • IR management manage misconduct and incapacity processes
  • Manage credit control respect of billings to clients.

HR / Payroll Administration

  • Management of all associated staffing administration.
  • Submit payroll and leave queries, follow through on queries.
  • HR administration – ensure attendance registers updated and submitted as per payroll deadlines.
  • Medical Aid admin and leave reports.

Reporting

  • Attend client meetings and provide reports.
  • Complete all required daily, weekly and monthly reports.

QUALIFICATIONS:

  • Matric
  • Tertiary degree/diploma (a preference)
  • Computer literacy – MS Office strong Excel

SKILLS AND EXPERIENCE:

  • 2-3 years Client Relationship Management experience
  • Experience in working on Call Centre campaigns.
  • TES Account/Project Management experience (a strong advantage).
  • Practical HR/IR knowledge and experience.
  • Valid drivers licence & own motor vehicle.

COMPETENCIES

  • Strong inter-personal skills.
  • Good verbal and non-verbal communication skills.
  • Ability to manage conflict.
  • Strong Customer Service Focus.
  • Flexibility and adaptability.
  • Stress tolerance and resilience.
  • Planning, organising and time management.
  • Quality focus and excellence orientation.

Account Manager (Bpo) (Cape Town) position available in Western Cape, Cape Town. This job position was posted by CallForce. The job has been posted as a premium ad on 2025-01-31 at 13:31:01 in the It Computer category

Click Go Apply to apply online!


You might also like these jobs in the same area.

Apply directly for this position. Please read all instructions carefully.

View Job  Cape Town: Data Engineer posted by Qetello

We do not process job applications; we simply aggregate and display job listings.

More related positions


Pretoria East: Pharma Key Accounts Manager – (With B.Sc Degree) posted by Y-Recruit

Pharma Key Accounts Manwith B.Sc Degree)Key account managers to maintain solid relationships with the company`s key clients and build strong relationships with the companys potential new clients. key account managers to maintain solid relationships with th


View Job
Pharma Key Accounts Manager – (With B.Sc Degree)

Pretoria East: Key Account Manager (Retail) posted by Y-Recruit

As a Key Account Manager, you will be responsible for initiating and managing relationships with key retail partners, ensuring their needs are met while driving business growth.You will act as the primary point of contact for assigned accounts, overseeing


View Job
Key Account Manager (Retail)

Midrand: Isp Sales Account Manager posted by Kontak Recruitment

ISP Sales Account Manager (JB4938) Midrand, Gauteng Market related Basic + Incentives Permanent Are you an accomplished sales professional with a passion for networking technologies? Join a leading supplier of innovative networking devices and solutions, r


View Job
Isp Sales Account Manager

Johannesburg: Key Account Manager (Open To Expat)

Our client is seeking a Key Account Manager to join their team based in Windhoek, Namibia. Reporting to the Sales Director, the Retail Key Account Manager (KAM) will drive strategy and execution within the growing grocery and convenience store channels in


View Job
Key Account Manager (Open To Expat)

Cape Town City Centre: Export Account Manager Ref: 3760

In this critical role, you will oversee the commercial accounting of exports, ensuring accurate reporting, compliance, and efficient processes to support the companys operations. Key responsibilities include reviewing weekly invoices and costs, managing ex


View Job
Export Account Manager Ref

Johannesburg: Business Development And Key Account Manager – Mining Chemicals

Minimum requirements for the role: Must have an MBA or Bachelors degree in business or science Minimum 5-10 years experience within the Mining industry or equivalent Must have broad and/or extensive knowledge in formulations in Mining as well as an underst


View Job
Business Development And Key Account Manager – Mining Chemicals

Sandton: Accountant/Financial Manager – Sandton

Financial Accountant/HR Administrator (Flexible Working Hours) Qualification Matric Accounting Degree/Diploma HR Administration/Payroll Certificate Requirements Pastel Partner Knowledge of Tax Laws and Dividend Tax Able to deal with R40 million p/a of purc


View Job
Accountant/Financial Manager – Sandton

Johannesburg: Sales Account Manager

Minimum requirements for the role: Min 3 years sales experience working in a similar environment. The successful candidate must be results driven with living to the values of the Company. E-mail CVs to Sales Account Manager position available in Gauteng, J

View Job  Cape Town: Accounting Senior posted by Hire Resolve

View Job
Sales Account Manager

Johannesburg: Key Account Manager

Are you an experienced Senior Key Account Manager with a passion for driving sales and building lasting relationships with major retail accounts? Do you thrive in a fast-paced, dynamic environment and have a strong understanding of the South African retail


View Job
Key Account Manager

Cape Town City Centre: Key Account Manager – Soft Services

Key Accountabilities/ Principal Responsibilities Contractual Strategy and Management Develop, agree and manage a robust strategy and annual plans for the contract, to meet the contractual requirements, as well as operational and financial business targets


View Job
Key Account Manager – Soft Services

Johannesburg: Finance And Accounts Manager

Minimum requirements for the role: Minimum Grade 12 is essential for this role with a degree in Accounting is essential for this role. At least 5 years experience working in an accounting role. Must have a mastery in financial and accounting principles and


View Job
Finance And Accounts Manager

Midrand: Account Manager

Requirements : Grade 12 Fluent in English (spoken and written) Technical knowledge and experience from flavours / ingredients / fragrance / color / perfumes industries - essential Experience with SAP and Excel B2B selling experience Willing to travel exten


View Job
Account Manager

Johannesburg: Business Development / Senior Key Account Manager – Polymer Raw Materials

Minimum requirements for the role: A tertiary qualification in either chemistry or polymer sciences or related is preferred but not essential. Previous experience having managed key accounts and developed new business within the manufacturing industry is e


View Job
Business Development / Senior Key Account Manager – Polymer Raw Materials

Cape Town City Centre: Key Accounts Manager Ref: 3766

This essential position, based in Cape Town, is perfect for individuals with significant FMCG Retail sales experience, specifically in managing retail key accounts . Matric and relevant experience in the industry are essential qualifications In this role,


View Job
Key Accounts Manager Ref

Cape Town City Centre: Accounts Receivable Manager

This giant company in the FMCG industry is looking for a dedicated and passionate Accounts Receivable Manager to help the team reach new heights. Due to this JSE listed companys stellar reputation, they provide their employees with stability, opportunities


View Job
Accounts Receivable Manager

Rustenburg: Senior Office Manager – Immediately Available posted by Finovest Business Accountants

Academic Requirement:B.A degree in language - Afrikaans and EnglishSoftware experience:Windows/Microsoft officeSage online/PastelPayroll PastelPersonal requirements:ProfessionalAccurate in daily tasks FriendlyAge: 28 - 50 Closing date is 20 January 2025 at


View Job
Senior Office Manager – Immediately Available

Johannesburg: End User Account Manager

Key Requirements and Skills: Matric Tertiary education in sales advantageous Own transport 5 years of experience working in a sales driven environment. Experience working in ICT/Telecoms industry Networking Effective Communication Results Orientation Learn

View Job  Western Cape: Laboratory Technician posted by West Coast Personnel

View Job
End User Account Manager

Johannesburg: Account Manager – Africa

Key Requirements and Skills: Matric Tertiary education in sales advantageous Own transport 5 years of experience working in a sales driven environment. Experience working in ICT/Telecoms industry Strong interpersonal and communication skills Strong adminis


View Job
Account Manager – Africa

Thabazimbi: Financial Accounting Manager

Are you a qualified Chartered Accountant with a wealth of experience in the commercial sector? Are you ready to take on a challenging role in a dynamic and growing industry? If so, we have an exciting opportunity for you Our client, a leading player in the


View Job
Financial Accounting Manager

Johannesburg: Key Account Manager – Fmcg – Inland

KEY REQUIREMENTS Grade 12 Sales / Marketing degree or related certificate will be advantageous 5 -10 Years experience in retail Key account management such as Shoprite , PNP, checkers, spar, makro, and . Woolworths etc Experience in dealing with a portfol


View Job
Key Account Manager – Fmcg – Inland

Bellville: National Key Account Manager posted by Exceed Human Resource Consultants

Job Description:Building and maintaining successful commercial business relationships with customers.Formulating customer strategy and delivering commercial plans.Negotiating trading terms, ad spend, pricing, promotions, ranging and new product listings.An


View Job
National Key Account Manager

Durban: Account Manager

Requirements: Degree in Marketing or Business-related field. Minimum 3 years` work experience in a similar role. Computer proficiency is essential. Own Transport Required. Responsibilities, but not limited to: 1. Account Management (Local and International


View Job
Account Manager

Port Elizabeth: It Business Development & Account Manager

Requirements: Matric Relevant tertiary qualification. Proven work experience in a similar business development or sales role. Experience in the IT sector or knowledge of IT Software/Solutions will be advantageous. Willingness to travel to visit clients. Va


View Job
It Business Development & Account Manager

Johannesburg: New Business Development / Key Accounts Manager – Polymer / Industrial Raw Materials

Minimum requirements for the role: Previous experience having worked within a key accounts and or new business development role within the polymer and or related polymer or industrial chemical raw material markets is preferred for this role. The successful


View Job
New Business Development / Key Accounts Manager – Polymer / Industrial Raw Materials

Johannesburg: Key Accounts Manager – Paper Bags /Packaging

Minimum requirements for the role: Previous sales experience having sold paper bags or related packaging products into the retail and related markets is preferred for the role. Previous sales experience having sold products into the retail market such as t


View Job
Key Accounts Manager – Paper Bags /Packaging

Error making API request.
Share this to someone who needs a job:
Posted in Jobs in Cape Town, Jobs in Western Cape

More Jobs in Your Area