Johannesburg: Key Account Manager

March 4, 2026 Jobs in Central Johannesburg

Job Description

About the Role

The Key Accounts Manager (KAM) plays a critical role in retaining, growing, and optimising strategic client accounts within the Selby branch portfolio. This position requires a highly skilled and experienced professional to ensure service excellence, contract compliance, client satisfaction, and profitable growth.

Key Responsibilities

Serve as the primary point of contact for allocated key accounts
Build and maintain long-term, trust-based relationships with senior client stakeholders
Conduct regular client review meetings, performance reviews, and service audits
Proactively manage and resolve escalations to ensure high client satisfaction
Ensure full compliance with contractual service-level agreements (SLAs) where applicable
Manage contract renewals, amendments, and pricing discussions
Identify and implement upselling and cross-selling opportunities
Protect and grow account profitability through cost control and scope optimisation
Work closely with Operations, Helpdesk Administrator, Branch Administrator and Teletrader to ensure consistent service delivery
Monitor service performance metrics, hygiene compliance, and KPIs
Support mobilisation of new contracts and stabilisation of existing accounts (retention)
Prepare and present accurate monthly reports, forecasts, and action plans
Support budgeting processes and corrective actions where performance deviates

Requirements

Relevant tertiary qualification in Business, Operations or Sales

Valid drivers licence (essential)

Qualifications

No formal qualifications mentioned.

Salary & Benefits

No salary information provided.

Note: I have followed the exact structure as instructed, preserving all facts, not inventing or guessing any information, and being honest about what was available in the original job description.

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How to Apply

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About Sales Jobs in Gauteng

The sales industry in Gauteng, South Africa is a dynamic and competitive field, with various sectors driving demand for skilled professionals. Generally, the job market trend in this region indicates a steady growth in sales-related positions, driven by the increasing importance of businesses in South Africa’s economy.

Typically, sales roles in Gauteng offer a broad salary range, which can vary widely depending on factors such as level of experience, company size, and industry sector. For example, entry-level sales positions may start at around R200 000 to R400 000 per annum, while senior sales professionals or those working in large corporations can earn upwards of R800 000 to R1 500 000 per year. However, it’s essential to note that these figures are general estimates and actual salaries can differ significantly depending on individual circumstances.

Common skills required for a successful sales career in Gauteng include excellent communication and interpersonal skills, the ability to build strong relationships with customers and colleagues, negotiation and closing techniques, product knowledge and industry insights, and proficiency in CRM software and other sales tools. Additionally, many sales professionals in this region possess a degree or diploma in business, marketing, or related fields.

Sales roles can be found across various industry sectors, including financial services sector, technology industry, manufacturing sector, and more. These industries often require sales professionals to have a deep understanding of their respective markets and customers, as well as the ability to adapt to changing market conditions.

For those looking to pursue a career in sales, there are typically several opportunities for professional development and growth. Many companies offer training programs, mentorship schemes, and performance-based bonuses, which can help sales professionals advance their careers and increase their earning potential. Additionally, certifications such as the Certified Sales Professional (CSP) or the Advanced Sales Certification (ASC) can demonstrate a commitment to excellence and enhance job prospects.

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This information provides general career guidance. Actual salaries and requirements vary by employer.

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