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Cape Town: Account Manager posted by Merand Corbett & Associates

Account Manager

Posted on 2025-04-09

Employer Merand Corbett & Associates
Salary 0
Category It Computer
Location Western Cape  /  Cape Town

Job Summary

KEY RESPONSIBILITIES:
To perform this role successfully, the incumbent must be able to perform these responsibilities satisfactorily: 

  • Provides purpose fit solutions through an in-depth understanding of specific client needs relating to the services our client provides.
  • Engages with clients on a regular basis to maintain sound relationships.
  • Acts as primary contact between clients for purposes of:
    • negotiating prices within the parameters of the Authority Framework
    • providing customised solutions
    • problem/issue resolution
  • Stays abreast of and informs the Sales Manager/ Sector Head of changing market and competitor trends.
  • Maintains a current and updated database on all clients in own portfolio.
  • Keeps informed of legislative requirements pertaining to document & records management.
  • Ensures effective classification of client information to ensure fast and accurate retrieval.
  • Ensures effective management of documentation and records as defined within the customer’s document retention strategy by informing customers of past due dates.
  • Compiles and reports on boxes past due on a quarterly basis.
  • Develop Account Plans as agreed with Sales Manager/ Sector Head for the allocated Portfolio in order to leverage new opportunities and ensure customer retention.
  • Reports sales and service statistics to the Sales & Service Manager/ Sector Head on a weekly basis.
  • Ensures that the service offering provided satisfies customers’ needs and identifies leads across their allocated Sector Heads within their Portfolios.
  • Resolve all enquiries or queries escalated to you within a reasonable timeframe and communicates concerns relating to service delivery to Operations and to respective support and management personnel. Ensures remediation thereof.
  • Ensure that your portfolio is sufficiently serviced to ensure customer satisfaction.
  • Ensure that clients’ portfolios data integrity is accurately maintained.
  • Assists with preparing and presenting business proposals to both existing and new potential customers
  • Maintains close relationships with the Sector Head in order to capitalise on opportunities identified.
  • Ensures effective management of documentation and records as defined within the customer’s document retention strategy by informing customers of past due dates.
  • Deals with, resolves and reports on issues, concerns and complaints as relates to your portfolio or allocated clients.

MINIMUM QUALIFICATIONS, EXPERIENCE and KNOWLEDGE:

  • 3-year Degree/Diploma/Higher Diploma in Sales/Marketing/Retail Management.
  • At least 3 years’ experience in a sales/business development role preferably in Information Services/ Warehousing/ Logistics or similar environment.
  • Postgraduate qualification is business administration will be highly advantageous.
  • Account management experience in document management and archival related or similar industry sales will be preferable.
  • Must have business to business (B2B) experience.
  • Must have excellent track record in delivering high level sales presentations
  • Must have excellent track record in meeting and exceeding monthly, quarterly and annual sales targets.
  • Must have excellent communication and interpersonal skills.
  • Must have a flair and drive for sales.
  • Must hardworking and solutions driven.
  • Must be a team player.
  • Must have business acumen and be able to communicate with senior to top management levels.
  • Must be prepared to travel between sites/clients.
  • Must be highly computer literate.
  • Demonstrate excellent organisational skills.
  • Must have experience in tender document preparation.
  • Must have own vehicle and valid driver’s licence.
View Job  Cape Town: Technical Product Owner posted by Goldman Tech

*Only shortlisted candidates will be contacted*
Account Manager position available in Western Cape, Cape Town. This job position was posted by Merand Corbett & Associates. The job has been posted as a char8000 ad on 2025-04-09 at 17:00:38 in the It Computer category

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