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Cape Town: BPO Sales Trainer posted by CallForce

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Job Description

About the Role

CallForce is an award-winning BPO service provider delivering innovative and customised contact centre solutions from South Africa to the global market. We’re looking for a vibrant Sales Trainer to join our team in Cape Town to effectively deliver training that continuously improves the content and delivery styles for new trainees and existing agents.

Key Responsibilities

  • Facilitate training group as per Client curriculum requirements.
  • Transfer of skills into different campaigns and accounts required for various industries.
  • Conduct Training Needs Identification as per project requirements and report findings.
  • Attend Quality Calibration sessions and ensure variance is less than 5%.
  • Take Calls for minimum 4 hours each month.
  • Attend TTT with client or Master Trainer and ensure period sign off/certification is up to date.
  • Self-upskill on industry updates and relevant knowledge.
  • Communicate with team on Knowledge and Skill updates for relevant campaigns.
  • Coordinate with OPS manager to help transition agents from Training to incubation as per expectations.
  • Coach own Trainees on observed Knowledge and Skill gaps.
  • Manage Attrition within Training groups with regular one-on-ones.
  • Review Training content and suggest new ways of delivery to improve effectiveness.
  • Complete Training Administrative tasks as per set timelines.
  • Continuously monitor Process and Knowledge updates and suggest changes to Training content and delivery.
  • Keep up to date with changes by attempting monthly Knowledge Assessment.

Requirements

Minimum 1 Year experience as a L&D Sales trainer. Experience within BPO Sector. Experience in telecommunications industry ideal. Experience outbound sales.

Qualifications

No qualifications section is mentioned in the original description, so this section will be skipped entirely.

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How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Other Sales/Marketing Jobs in Western Cape

In the Western Cape region of South Africa, the sales and marketing industry is dynamic and growing, driven by a thriving economy and increasing demand for products and services. Typically, roles in this field require a strong understanding of business principles, excellent communication skills, and the ability to work effectively with diverse stakeholders.

Generally, salaries for sales and marketing professionals in Western Cape can vary widely depending on factors such as experience, company size, and industry sector. For entry-level positions, broad salary ranges might include R300 000 – R500 000 per annum, while more senior roles could command salaries ranging from R600 000 – R1 million or more. However, it’s essential to note that these are general estimates, and actual salaries may differ significantly depending on individual circumstances.

Common skills for sales and marketing professionals in Western Cape typically include strong communication and interpersonal skills, a solid understanding of market trends and consumer behavior, and proficiency in digital marketing tools and platforms. Additionally, candidates often need to be adaptable, resourceful, and able to work effectively under pressure. Other important skills may include data analysis, project management, and strategic thinking.

The sales and marketing industry is prevalent across various sectors, including financial services sector, technology industry, manufacturing sector, and more. Companies in these industries often require sales and marketing professionals with expertise in digital marketing, product development, and customer engagement.

For career development, a common progression path for sales and marketing professionals is to move from entry-level roles into senior positions, such as team leader or manager. With experience, candidates can also transition into specialist roles, such as brand management or digital marketing strategy. Furthermore, with ongoing education and training, sales and marketing professionals can stay up-to-date with the latest industry trends and technologies, positioning themselves for continued growth and advancement in their careers.

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This information provides general career guidance. Actual salaries and requirements vary by employer.



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