Menu Close

Cape Town: Business Analyst €“ Client Services Model posted by PBT Group

Business Analyst €“ Client Services Model

Posted on 2025-03-16

Employer PBT Group
Salary 0
Category Finance Accounting
Location Western Cape  /  Cape Town

Job Summary

The Business Analyst will be responsible for analysing, designing, and optimising client service delivery models. The successful candidate will work closely with stakeholders, including operational teams, IT, and compliance, to enhance business processes, improve customer experiences, and ensure the effective implementation of service frameworks.

Key

Responsibilities:

  • Gather and analyse business requirements related to client services, ensuring alignment with organisational goals.
  • Design and enhance service model frameworks to optimise customer interactions and operational efficiency.
  • Collaborate with cross-functional teams, including customer service, IT, and compliance, to define and implement service models.
  • Develop business specifications, process flows, and documentation to support service model improvements.
  • Identify opportunities for automation and process optimisation across client servicing and operational functions.
  • Support system implementation, including User Acceptance Testing (UAT) and ensuring successful deployment.
  • Act as a liaison between business units and technology teams, translating business needs into technical requirements.
  • Prepare and present reports, proposals, and recommendations to senior management.
  • Provide training and knowledge transfer to internal teams regarding process and service model changes.

Requirements:

  • Experience: Minimum 5 years as a Business Analyst, preferably within financial services.
  • Service Model Expertise: Proven experience in designing and optimising service delivery models.
  • Technical & Business Acumen: Ability to bridge business needs with technical solutions.
  • Process Optimisation: Demonstrated experience in business process improvements and automation.
  • Data Analysis & Reporting: Strong analytical skills to interpret data and drive decision-making.
  • Stakeholder Management: Excellent communication skills with the ability to engage with stakeholders at all levels.
  • Agile Methodologies: Experience with Agile practices, including JIRA and Confluence.
  • Tools & Technologies: Familiarity with process modelling tools (e.g., Visio) and data visualisation platforms is an advantage.

Preferred Skills & Experience:

  • Experience in policy administration systems and client engagement services.
  • Understanding of regulatory reporting and compliance within financial services.
  • Certified Business Analysis Professional (CBAP) or equivalent certification is a plus.
  • Key Competencies:
  • Strong problem-solving and analytical thinking.
  • Ability to work independently and drive initiatives in a fast-paced environment.
  • Attention to detail and commitment to accuracy.
  • Open to feedback and committed to continuous improvement.

* In order to comply with the POPI Act, for future career opportunities, we require your permission to maintain your personal details on our database. By completing and returning this form you give PBT your consent

* If you have not received any feedback after 2 weeks, please consider you application as unsuccessful.

Business Analyst €“ Client Services Model position available in Western Cape, Cape Town. This job position was posted by PBT Group. The job has been posted as a premium ad on 2025-03-16 at 13:00:12 in the Finance Accounting category

Click Go Apply to apply online!

View Job  Cape Town: Accounts Officer posted by Goldman Tech

You might also like these jobs in the same area.

Apply directly for this position. Please read all instructions carefully.

We do not process job applications; we simply aggregate and display job listings.

More related positions


Germiston: Business Analyst – Urgent posted by The Individual Touch CC

The Business Manager/Business Analyst with Personal Assistant (PA) duties will provide high-level business support to the Group Managing Director (MD) and Chief Financial Officer (CFO) while also performing analytical and strategic functions to optimize th


View Job
Business Analyst – Urgent

Rondebosch: Business Analyst (Intermediate)

Join Our Team as a Business Analyst Are you a problem-solver with a passion for turning data into actionable insights? Do you thrive in dynamic environments where you can make a real impact? Our client in the Investment Industry situated in the Western Cap


View Job
Business Analyst (Intermediate)

Newlands: Business Analyst (Intermediate)

Join Our Team as a Business Analyst Are you a problem-solver with a passion for turning data into actionable insights? Do you thrive in dynamic environments where you can make a real impact? Our client in the Investment Industry situated in the Western Cap


View Job
Business Analyst (Intermediate)

Johannesburg: It Business Analyst

Additional Requirements: We are looking for someone who has all the generic skills required of a Business Analyst Relevant degree or Qualification Excellent excel skills are required for creating and maintain test packs and test scenarios 2 - 5 years demon


View Job
It Business Analyst

Johannesburg: Business Analyst

- Relevant degree or Qualification - Excellent excel skills are required for creating and maintain test packs and test scenarios. - 2 - 5 years demonstrated practical experience in major projects / areas with relevant exposure to the credit business. - Str


View Job
Business Analyst

Cape Town City Centre: Business Analyst

Primary Requirements: 3-5 years of experience in implementing and/or developing IT applications for medium and large organizations. Proven experience in a Business Analyst role within the supply chain industry, including logistics, freight forwarding, ship


View Job
Business Analyst

Johannesburg: Business Analyst (4 Years)

Minimum Requirements: Relevant B Degree or equivalent Degree Project Management experience (PMBOK, Prince II, Agile) Proven track record of both theoretical and practical aspects of Business Analysis IIBA Certification Experience in project management tech

View Job  George: Senior Refrigeration Technicians posted by RMG Recruitment (Pty) Ltd

View Job
Business Analyst (4 Years)

South Africa: Business Systems Analyst

Role Responsibilities: Interacting with all relevant stakeholders and conducting business process needs analysis to understand requirements with an objective of producing a concise business case Analyze and understand business requirements to identify chan


View Job
Business Systems Analyst

Cape Town City Centre: Business Analyst

Primary Requirements: 3-5 years of experience in implementing and/or developing IT applications within medium to large companies. Experience working in a Business Analyst role in the supply chain field, including areas such as logistics, freight forwarding


View Job
Business Analyst

Sandton: Business Intelligence Analyst

Minimum requirements: Bachelor`s degree in business, economics, statistics, computer science, or a related field. Proven experience as a business intelligence analyst, data analyst, or similar role. Proficiency in SQL for data extraction and manipulation E


View Job
Business Intelligence Analyst

Johannesburg: Junior Business Analyst

This Junior Business Analyst position is an excellent opportunity to ensure that processes are efficient, effective and aligned with business strategic goals. It Involves: Gathering and interpreting business requirements from stakeholders/clients and trans


View Job
Junior Business Analyst

Sandton: Business Analyst

Job Title: Business Analyst Location: Gauteng, Johannesburg Metro, Sandton Job Type: 18 Month Contract, expected to work Full-Time hours About us: ProjectLink is a leader in providing project management solutions, specializing in industrial projects worldw


View Job
Business Analyst

Rondebosch: Business Analyst – Investments

Intermediate to Senior level Business Analyst (Hybrid Role) Purpose of the job The Business Analyst (BA) will be responsible for defining specifications for process and system enhancements, production support items and normal SDLC BA responsibilities, incl


View Job
Business Analyst – Investments

Cape Town City Centre: Business Analyst

This forward-thinking software development company specializes in cutting-edge IT solutions for the International Supply Chain . From logistics and freight forwarding to warehousing and customs compliance, they help businesses streamline their operations a


View Job
Business Analyst

Cape Town City Centre: Business Analyst

Key Responsibilities: Collaborate with clients to identify opportunities for improvement in business operations and processes. Gather, analyze, and document business requirements through tools such as Business Requirements Documents (BRD), process analysis


View Job
Business Analyst

Johannesburg: Fmcg Business Analyst Â?? Johannesburg

REQUIREMENTS Relevant degree with Business analysis, Strategic planning and Demand planning exp Advanced Excel (macro, programming), PowerPoint, multi-dimensional tools (ESSBASE, EOS, Microsoft database type) are necessary Min 3 to 5 years experience in bu


View Job
Fmcg Business Analyst Â?? Johannesburg

Cape Town City Centre: Fmcg Business Analyst Â?? Cape Town

REQUIREMENTS Relevant degree with Business analysis, Strategic planning and Demand planning exp Advanced Excel (macro, programming), PowerPoint, multi-dimensional tools (ESSBASE, EOS, Microsoft database type) are necessary Min 3 to 5 years experience in bu

View Job  Cape Town: Sales Consultant posted by The Recruitment Council

View Job
Fmcg Business Analyst Â?? Cape Town

Johannesburg: Jde Business Analyst

Qualification Tertiary qualification in BSc Computer Science, Statistics or Informatics Requirements 5 Years advanced ERP support or better applications support, fault finding and diagnostics. JDE relevant commercial and operations experience will be a dis


View Job
Jde Business Analyst

Pretoria: Senior Business Analyst

Job Purpose: Lead production vision and strategy, to increase division profitability by driving product success by designing efficient and scalable systems and products and ensuring on-time and on-budget delivery thereof. The Senior Business Analyst takes


View Job
Senior Business Analyst

South Africa: Principal Sap Business Partner (Bp) Functional Analyst

Principal SAP Business Partner (BP) Functional Analyst Brief Description: We are seeking a highly experienced Principal SAP Business Partner (BP) Functional Analyst to join the IS&T ESC Branch. The candidate will be responsible for configuring and implemen


View Job
Principal Sap Business Partner (Bp) Functional Analyst

Cape Town City Centre: It Business Process Analyst

We are looking for a dynamic and results-driven IT Business Process Analyst with a strong foundation in implementing retail assortment and integrated planning ERP systems, preferably for a fashion retailer. You’ll need to leverage prior experience as a p


View Job
It Business Process Analyst

Johannesburg: Business Analyst

Business Analyst (Contract - Potential to convert to perm based on performance) On-site, based in Sandton About the Role: We are seeking a skilled and detail-oriented Business Analyst with experience in data analysis and systems testing to join our team. T


View Job
Business Analyst

Cape Town City Centre: Business Analyst – International & Linked Investments / Life Products

A financial services organisation is seeking a highly skilled Senior Business Analyst with extensive experience in Linked Investment Products and/or Life Products. The successful candidate will play a key role in defining business requirements, optimising


View Job
Business Analyst – International & Linked Investments / Life Products

Cape Town City Centre: Finance Functional Analyst (Finance Business Analyst) – (Contract)

Role Overview: • The company’s Finance function is currently replacing various EPM and other applications through the implementation of OneStream CPM. The programme covers Consolidation & Reporting, Tax Computation & Reporting, Finance Allocations, and Pla


View Job
Finance Functional Analyst (Finance Business Analyst) – (Contract)

Cape Town City Centre: Business Analyst

Job Description: My client is after a talented Business Analyst to join their Cape Town crew, turning client needs into game-changing business solutions. Youll dig into project goals, model and validate requirements, and craft detailed specs like BRDs, pro


View Job
Business Analyst

Error making API request.
Share this to someone who needs a job:
Posted in Jobs in Cape Town, Jobs in Western Cape

More Jobs in Your Area