Cape Town: Cards Customer Service Team Leader posted by Telebest

Our client has an opportunity available for a Cards Customer Service Team Leader.

Requirements:

• 12+ months of recent tenure at the company in a Customer Service role.
• Understanding of the customer service environment.
• Understanding of systems including Vision Plus, Avaya, Alchemy and CSM- essential.
• Matric
• Leadership experience or exposure would be advantageous.

Responsibilities:

• Agree set goals with team members covering performance, quality and development areas.
• Drive the achievement of targets.
• Manage and maintain focused and highly motivated team members.
• Manage Employees by ensuring continuous communication, feedback, motivation and Company Behaviours are being lived.
• Handle Internal and External Customer Services compliments, complaints.
• Accurate Reporting.
• Ensure company policies and procedures are communicate to the team.
• Ensure that daily, monthly contact centre targets are met.