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Cape Town: Cards Customer Service Team Leader posted by Telebest

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Job Description

Our client has an opportunity available for a Cards Customer Service Team Leader.

Requirements:

  • 12+ months of recent tenure at the company in a Customer Service role.
  • Understanding of the customer service environment.
  • Understanding of systems including Vision Plus, Avaya, Alchemy and CSM- essential.
  • Matric
  • Leadership experience or exposure would be advantageous.

Responsibilities:

  • Agree set goals with team members covering performance, quality and development areas.
  • Drive the achievement of targets.
  • Manage and maintain focused and highly motivated team members.
  • Manage Employees by ensuring continuous communication, feedback, motivation and Company Behaviours are being lived.
  • Handle Internal and External Customer Services compliments, complaints.
  • Accurate Reporting.
  • Ensure company policies and procedures are communicate to the team.
  • Ensure that daily, monthly contact centre targets are met.

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Other Finance/Accounting Jobs in Western Cape

In the Western Cape, the finance and accounting profession is a thriving industry with a strong demand for skilled professionals. Typically, the job market trends indicate a steady growth in the need for finance and accounting expertise across various sectors. This is often driven by the increasing importance of financial management, regulatory compliance, and data-driven decision-making in businesses.

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When it comes to salaries, it’s common to see broad ranges varying depending on factors like experience, company size, and industry sector. Generally, entry-level positions can expect salaries ranging from R250 000 to R400 000 per annum, while senior roles may command salaries between R600 000 and R1 200 000 or more, depending on the individual’s qualifications and level of expertise.

Common skills required for finance and accounting roles in Western Cape include proficiency in financial software such as QuickBooks, Xero, or SAP; strong analytical and problem-solving skills; excellent communication and interpersonal skills; attention to detail and organisational abilities; knowledge of tax laws and regulations; and experience with budgeting and forecasting tools. Typically, a degree in commerce, accounting, or a related field is also essential.

Industry sectors commonly employing finance and accounting professionals include the financial services sector, technology industry, manufacturing sector, and corporate organisations. These roles often involve providing financial guidance, managing budgets, preparing financial reports, and ensuring compliance with regulatory requirements.

For those looking to advance their careers in finance and accounting, career development opportunities abound. Typically, experienced professionals can move into senior management positions or pursue specialisations like forensic accounting, audit, or financial planning. Others may choose to transition into related fields like business consulting, investment banking, or entrepreneurial ventures. With continuous learning and professional development, finance and accounting professionals in Western Cape can enjoy a rewarding and challenging career with opportunities for growth and advancement.


This information provides general career guidance. Actual salaries and requirements vary by employer.



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