Cape Town City Centre: Barista Front of House & Product Experience posted by NANAS

Role Purpose The Barista & Front of House team member is the energetic and experiential face of NANAS. This role combines excellent barista skills with warm hospitality, strong product knowledge, and a natural ability to guide customers through the menu. The role also includes maintaining a clean, calm, and welcoming front-of-house environment. Barista & Beverage Preparation • Prepare coffee, tonics, mushroom lattes, hot chocolates, and specialty drinks • Follow recipes and preparation methods precisely • Maintain consistency, quality, and presentation • Care for equipment and workstations Front of House & Guest Experience • Welcome guests with warmth, presence, and attentiveness • Create a calm, inclusive atmosphere aligned with the NANAS brand • Guide customers through the menu using knowledge and interest • Upsell naturally through understanding ingredients and benefits Product Knowledge & Selling • Develop strong understanding of ingredients, tonics, mushrooms, teas, and food offerings • Share information confidently and conversationally • Support retail and add-on sales through genuine engagement • Answer customer questions with clarity and care Cleanliness & Presentation • Maintain a clean and organised front-of-house area • Follow cleaning schedules throughout shifts • Support dishwashing and general cleaning when required • Ensure the space is always customer-ready Teamwork & Communication • Work closely with kitchen and management teams • Communicate clearly during service • Support team flow during busy periods • Take direction and feedback constructively Required Skills & Experience • Previous barista or front-of-house experience • Interest in wellness, ingredients, and conscious food • Strong interpersonal and communication skills • Comfortable with cleaning as part of daily work • Reliable, punctual, and present Personal Qualities Warm, grounded, curious, clean, attentive, calm under pressure, and naturally hospitable. Someone who embodies the NANAS energy. Why This Role Matters This role shapes the customer experience at NANAS. The right person creates trust, comfort, and curiosity — helping customers feel guided.