Job Description
About the Role
We are seeking a highly experienced and skilled Branch Manager to join our car rental company in Cape Town City Centre. With over 35 years of experience in supervisory or management roles, particularly in car rental, retail, hospitality, or logistics, we are looking for an individual who can lead our team with strong leadership, interpersonal, and coaching abilities.
Key Responsibilities
- Supervise daily rental operations and vehicle logistics, ensuring smooth check-in/check-out processes.
- Ensure fleet readiness, cleanliness, safety, and legal compliance.
- Implement and uphold company processes and quality standards.
- Staff leadership: Recruit, train, develop, and manage branch team members. Create a high-performing, customer-focused team culture.
- Handle scheduling, workload delegation, and performance reviews.
- Customer service excellence: Ensure high standards of customer service and satisfaction, and an efficient customer journey. Resolve customer complaints and service issues effectively.
- Build loyalty through consistent, positive experiences.
- Develop a customer-first culture within the team.
Requirements
- 35 years of experience in supervisory or management roles
- Proven track record in a customer service or sales-driven environment
- Strong leadership, interpersonal, and coaching abilities
- Valid South African ID and driver’s license
- Ability to commute to and from work reliably and without issue
- Solid proficiency in Microsoft Office (Word, Excel, Outlook)
Qualifications
- A Bachelor’s degree in Business Administration, Hospitality, or a related field is highly beneficial.
Salary & Benefits
No information provided.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Customer service / support Jobs in Cape Town Region
The customer service and support industry is a vital component of the Cape Town region’s economy, with a high demand for skilled professionals to provide excellent service to customers across various sectors. Typically, this field offers a stable and growth-oriented career path, especially in industries that rely heavily on customer interaction, such as technology and financial services.
In terms of compensation, salaries for customer service and support roles in Cape Town can vary widely depending on factors like experience, company size, and industry sector. Generally, salaries range from R20 000 to R40 000 per month for entry-level positions, while more senior roles can command salaries between R50 000 to R80 000 per month. However, it’s essential to note that these are broad estimates and actual salaries may differ based on individual circumstances.
Common skills required for customer service and support roles in Cape Town include excellent communication and problem-solving skills, the ability to work well under pressure, and a strong knowledge of products or services being offered. Additionally, many employers also look for candidates with basic computer skills, such as Microsoft Office proficiency, and experience working in a team environment.
The technology industry is one of the most significant sectors that employ customer service and support professionals in Cape Town, alongside financial services and manufacturing. Other common industries include healthcare, e-commerce, and education. In these sectors, customer service representatives play a crucial role in resolving customer complaints, answering queries, and providing overall support to customers.
For those looking to start or advance their careers in customer service and support, there are numerous opportunities for growth and development. Typically, career progression paths involve moving into more senior roles within the company or exploring opportunities in related fields like account management, sales, or operations. With experience, it’s also possible to transition into specialized roles, such as technical support specialist or customer success manager.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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