Your duties will include, but are not limited to: Development of a concise operational review pack focused on a data led approach to reporting SLA performance reporting to give insightful commentary and status for each service line. Including follow up action tracking with both Hub and Agency teams Engaging with agency teams and the Hub team to create a robust and executable dialogue on service development by leveraging the M&C Support ticketing escalation pathway reporting Become a trusted member of the Hub finance leadership team Core focus areas: Operational reporting and data collection (50%): Development and publication of monthly metrics into Hub performance and end to end business process performance Track, monitor and report on SLA performance Manage the live status reporting of M&C Support ticketing across all service lines and quality tracking. Hub efficient and quality of delivery reporting. Highlight opportunities to improve Escalation pathway (20%): Manage the escalation pathway, ensuring that all escalation issues are captured in the ticketing system and status is reported Escalation follow up to ensure closure is based on both specific issue resolution and underlying root cause is identified and appropriate remediation actions to process, training tracked and completed Drive agenda of improvement enabling the local agency teams to feel heard and improvement to be delivered Drive improvement initiatives across the hub team and highlight those areas where improvement is needed in the local agency teams Continuous improvement focus (20%): Coaching of the team, supporting the supervisors, to deliver improved quality. Ensuring executed process tasks reflect process documents Member of the Hub finance leadership team (10%): Join team meeting and become a trusted member of the team Support the finance supervisors with team development and training awareness Skills & Experience: Minimum 3-4 years post-articles experience Shared Service experience Qualification: Degree Connect with us on

We’re looking for an experienced Business Process Analyst with experience working on Investment Platforms. We require someone based in Cape Town, and it will be for an initial 12 month contract. You’ll be responsible for analysing, designing, and optimising end-to-end business workflows for a new investment-platform environment. The ideal person will have a strong understanding of investment product administration, South African financial regulations, and workflow automation tools, with proven experience supporting process re-engineering within the investment or financial-services industry. What you’ll do: Map and document current-state (AS-IS) and future-state (TO-BE) business processes across investment administration, client servicing, and product operations. Identify process inefficiencies, duplication, and manual dependencies to drive simplification and automation. Collaborate with business units, product owners, and the Vendor to define optimal workflow solutions aligned with Sanlam’s digital-platform strategy. Ensure that process improvements adhere to governance, compliance, and control requirements (FAIS, FICA, Pension funds Act, TCF, PDD etc.). Develop and maintain workflow models in business-process management (BPM) tools. Support design and deployment of automated business rules, approval routing, and digital form processing. Collaborate with the Vendor to translate business process logic into system configurations and integrations. Analyse and document process impacts of migrating from legacy systems to target-state platforms. Conduct gap and impact analysis on existing workflows, identifying required process and data-flow adjustments. Support business readiness, testing, and adoption planning to ensure smooth process transitions post-migration. Develop test cases for process and workflow validation and conduct UAT for new or enhanced workflows. Track and analyse process performance metrics post-implementation to ensure continuous improvement. Facilitate workshops and walkthroughs with multiple stakeholders to validate and refine workflow designs. Act as a bridge between operations and the Vendor teams, ensuring clarity and alignment throughout delivery. Your Expertise: Minimum 5 years’ experience as a Business Process Analyst or Workflow Analyst in the financial-services or investment-administration sector. Strong knowledge of South African investment and regulatory frameworks (FAIS, FICA, Pension Funds Act, PDD, etc.). Proven experience in workflow modelling, process mapping, and automation (BPM, RPA, or similar tools). Experience participating in system migration, platform modernisation, or operational-transformation programmes. Solid understanding of investment-administration processes (transactions, reconciliations, pricing, and reporting). Qualifications: Tertiary qualification in Business Analysis, Information Systems, Industrial Engineering, or Process Engineering.

We’re looking for an experienced Business Process Analyst with experience working on Investment Platforms. We require someone based in Cape Town, and it will be for an initial 12 month contract. You’ll be responsible for analysing, designing, and optimising end-to-end business workflows for a new investment-platform environment. The ideal person will have a strong understanding of investment product administration, South African financial regulations, and workflow automation tools, with proven experience supporting process re-engineering within the investment or financial-services industry. What you’ll do: Map and document current-state (AS-IS) and future-state (TO-BE) business processes across investment administration, client servicing, and product operations. Identify process inefficiencies, duplication, and manual dependencies to drive simplification and automation. Collaborate with business units, product owners, and the Vendor to define optimal workflow solutions aligned with Sanlam’s digital-platform strategy. Ensure that process improvements adhere to governance, compliance, and control requirements (FAIS, FICA, Pension funds Act, TCF, PDD etc.). Develop and maintain workflow models in business-process management (BPM) tools. Support design and deployment of automated business rules, approval routing, and digital form processing. Collaborate with the Vendor to translate business process logic into system configurations and integrations. Analyse and document process impacts of migrating from legacy systems to target-state platforms. Conduct gap and impact analysis on existing workflows, identifying required process and data-flow adjustments. Support business readiness, testing, and adoption planning to ensure smooth process transitions post-migration. Develop test cases for process and workflow validation and conduct UAT for new or enhanced workflows. Track and analyse process performance metrics post-implementation to ensure continuous improvement. Facilitate workshops and walkthroughs with multiple stakeholders to validate and refine workflow designs. Act as a bridge between operations and the Vendor teams, ensuring clarity and alignment throughout delivery. Your Expertise: Minimum 5 years’ experience as a Business Process Analyst or Workflow Analyst in the financial-services or investment-administration sector. Strong knowledge of South African investment and regulatory frameworks (FAIS, FICA, Pension Funds Act, PDD, etc.). Proven experience in workflow modelling, process mapping, and automation (BPM, RPA, or similar tools). Experience participating in system migration, platform modernisation, or operational-transformation programmes. Solid understanding of investment-administration processes (transactions, reconciliations, pricing, and reporting). Qualifications: Tertiary qualification in Business Analysis, Information Systems, Industrial Engineering, or Process Engineering. Other information applicable to the opportunity: 12 months contract Location: Cape Town – hybrid Level: Strong intermediate – Senior (5 years experience) Why work for us? Want to work for an organization that solves complex real-world problems with innovative software solutions? At iOCO, we believe anything is possible with modern technology, software, and development expertise. We are continuously pushing the boundaries of innovative solutions across multiple industries using an array of technologies.  You will be part of a consultancy, working with some of the most knowledgeable minds in the industry on interesting solutions across different business domains.  Our culture of continuous learning will ensure that you will have all the opportunities, tools, and support to hone and grow your craft.  By joining iOCO you will have an open invitation to developer inspiring forums. A place where you will be able to connect and learn from and with your peers by sharing ideas, experiences, practices, and solutions.  iOCO is an equal opportunity employer with an obligation to achieve its own unique EE objectives in the context of Employment Equity targets. Therefore, our employment strategy gives primary preference to previously disadvantaged individuals or groups.