Ensure that all station staff carry out and perform their duties strictly in accordance with the contracts Quality Management System encompassing: The Company Rules Customer Relations Cash Management Procedures Passenger Management Procedures Security Procedures Cleaning Procedures Health and Safety Procedures PRIMARY DUTIES Comply with start-of-shift, break-in-shift and end-of-shift utilising the biometrics system and hard copy timesheet procedures and systems Inform customers of route, timetable and fare system information Distribute public information communication material and ensure adequate stock is visible Adhere to station operations manual Comply with and implement all tasks and procedures as detailed in the Cashier Procedures Protocols Undertake daily checklist before duties commence Accurately complete all prescribed documentation for cash management Ensure availability of customer forms at all times Ensure stock availability of fare cards Top up and sell fare cards Reconcile float Count cash, complete deposit slip, include slip and cash in cash collection bag and deposit in the drop-safe Ensure safe is in working order and key is available Co-ordinate hand over to cash collection company Operate the cash management equipment and remember the COM passwords Conduct daily stationary and supply checks and report any problems to the supervisor Logging cash equipment faults with relevant service providers Undertake daily checklist at shift handover or station closure Adhere to the prescribed uniform code and name tags at all times Manage kiosk and ensure no unauthorised persons are allowed in the kiosk Ensure kiosks are kept clean and tidy Ensure validator and radio equipment is charged HSEQ compliance, awareness and checklists Comply with all the instructions and requests from station management and supervisors SECONDARY DUTIES Perform ambassador tasks as per ambassador procedures Perform validator tasks as per validator procedures Comply with shift schedule It should be noted that for operational reasons, it may be necessary for you to perform tasks other than those described herein from time to time. Prescribed procedures may be amended by management as and when required. Key Skills and Experience Grade 12 Previous cashier experience advantageous Computer Literate Understand the importance of good customer relationship skills People and Management Skill Excellent customer care skills Good communication skills and ability to communicate with diverse groups of people across all levels Customer focussed Good attention to detail Pro-active Take ownership of tasks Ability to prioritise tasks Calm disposition Additional Responsibilities and Skills The employee acknowledges that all duties performed will reflect on the brand and will directly impact the business as well as product provided. The employee will always thus act in a professional manner and ensure necessary steps are taken to mitigate It should be noted that for operational reasons, it may be necessary for you to perform tasks other than those described herein from time to time. Prescribed procedures may be amended by management as and when required. Interested? Submit your CV now. All vacancies advertised by AFMS Group are in full adherence to South African labour legislation, including the Employment Equity Act, Labour Relations Act, and Basic Conditions of Employment Act. We strive to create an inclusive workplace that values diversity and welcomes applications from all qualified individuals, regardless of race, gender, disability, or any other protected characteristic. Our recruitment process is fair and equitable, focusing on the qualifications, skills, and experience that are relevant to each role. We ensure that all candidates are treated equally, and no discrimination will be tolerated. By submitting your application, you consent to the processing of your personal information in accordance with the Protection of Personal Information Act 2014 (POPIA) for recruitment and hiring purposes. For information on AFMS Group, including more information on our company culture, visit our website at
