Cape Town City Centre: Claims Handler / Technician

Key Responsibilities: Manage a portfolio of claims from first notification to settlement, ensuring timely and fair resolution. Liaise with underwriters, brokers, clients, and loss adjusters to obtain necessary documentation and information. Assess policy coverage, liability, and quantum in accordance with internal guidelines. Maintain accurate claim records and ensure compliance with regulatory and company standards. Provide clear and professional communication to all stakeholders throughout the claims process. Prepare claim summaries and reports for management and clients. Assist in the development and improvement of claims handling processes and best practices. Support the UK claims team in maintaining service excellence and operational efficiency. Requirements: Minimum of 35 years experience in claims handling , claims administration , or insurance operations . Experience in construction, surety, liability, or financial lines claims will be highly advantageous. Strong understanding of claims procedures, documentation, and settlement processes. Excellent communication and negotiation skills, both written and verbal. High attention to detail with strong analytical and problem-solving ability. Proficiency in Microsoft Office and insurance or CRM systems. Ability to work efficiently within international time zones (UK working hours). Professional, dependable, and client-focused approach. What We Offer: Competitive remuneration aligned with UK standards. Opportunity to work with a respected UK company and gain international exposure. Professional growth and development opportunities within a global organisation. Collaborative, performance-driven environment in the Cape Town CBD office.