Minimum Job Requirements: Minimum Matric. Minimum 5 years experience in a similar environment at a Middle Management level. Experience in managing large compliments of people and a large client portfolio. Relevant operations and people management experience. Must have a valid drivers license and own a reliable vehicle. Specialist Skills and Knowledge: Understand cleaning principles and knowledge of company policies and procedures. Good understanding of scheduling of staffing and assigning cleaning tasks productively to each position to achieve an output standard according to site specific SLAs. Strong people skills and knowledge or industrial relations. Strong client relationships and strong communication skills. Key Performance Areas: Report to the Operations Manager or Divisional Manager: Operations and Service Delivery: Take full responsibility and management of your portfolio of unsupervised and/or small sites. Allocate the resources of the contract to achieve maximum cleaning output. Together with HR pro-actively manage a pool of trained relief staff members. Ensure work schedules/job cards are in place. New site to be opened according to company policies and procedures. Site closures to receive proper service until the last trading day and all processes relating to staff, equipment, billing and costs are attended to within the month of closing. Contract retention through maintaining excellent service standards, identifying and mitigating the risk of cancellation and building strong client relationships with key client contacts. Ensure that cleaning methodology are strictly adhered to in line with company policies, quality programmes and legislation. Manage company assets by performing monthly spot checks on high value items. Effective use and update of electronic application/tools. Ensure that training is scheduled for all staff in your portfolio. This includes regular on job training sessions. Upkeep of unit files kept at unit level and notice boards where applicable. Communication: Regular client meetings with clients signing off unit visit checklist (manual or electronic). Respond to clients and management request timeously and provide necessary action required. Ensure monthly completion of client specific records at sites. Keep line management informed of pertinent issues relating to contracts. Labour Management: Work with HR to allocate staff to sites according to policies and procedure. Complete timesheets and submit to the Administration department. Manage daily human resources and industrial relations issues. Participate in CCMA cases and union meetings if required. Conduct performance appraisals with all cleaning staff. Health and Safety: Ensure that all OHS act (Occupational Health and Safety) requirements are adhered to for site specific requirements in line with company policies, quality programmes and legislation. Unit Finances: Actively manage unit leave liability and leave plans according to company policies and targets. Ensure all rechargeable and overtime work is authorised and billed to client. Ensure debtors collection is in line with contractual agreements. Capital expenditure and equipment repairs should be approved by line manager prior to any orders being placed. Order chemical and consumables in line with a monthly pre-determined budget. General: Maintain a high standard of morale and motivation through good communication skills. Attend meetings, training sessions and conferences when required. Implement and manage initiatives and objectives as set out from time to time by the clients and/or management and to support functions such as Quality (Star Grading), Procurement, Training or HR. Ensure that statutory/legal requirements are strictly adhered to. Keep abreast of changes in all company policies and procedures. Competencies: Leadership skills. Attention to detail. Sense of urgency. Problem solving experience. Able to work under pressure. Be flexible and adaptable. Should be able to work independently.

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