Cape Town City Centre: Clinical Program Strategy and Design Lead (CPSDL)

Clinical Program Strategy and Design Lead (CPSDL) Shape the future of digital health and self-care innovation Remote | R100 000 – R150 000 per month About Our Client Our client is a digital health social enterprise dedicated to improving the lives of people living with or at risk for chronic health needs. By combining behavioural science, technology, and evidence-based care, they empower individuals, caregivers, and providers to achieve longer, healthier lives. Their mission-driven approach, global outlook, and collaborative culture make this an exciting opportunity to make a tangible impact on health outcomes at scale. The Role: Clinical Program Strategy and Design Lead (CPSDL) The Clinical Program Strategy and Design Lead will play a pivotal role in shaping innovative health programs that blend digital health, AI-enabled coaching, and in-person services. This role bridges clinical expertise, systems thinking, program design, and analytics to ensure measurable improvements in health outcomes, efficiency, and member experience. Working closely with cross-functional teams, you will design evidence-based, human-centered, and scalable programs for diverse populations. Key Responsibilities Lead the design of digital health coaching programs from concept through to scale. Translate clinical guidelines into structured care models, pathways, and service flows. Apply human-centered design principles to co-create solutions with members and providers. Integrate evidence-based protocols, digital tools, and AI-enabled coaching into care pathways. Develop engaging curricula, content, and coaching flows across multiple formats. Collaborate cross-functionally with product, UX, data, operations, and research teams. Establish and track program KPIs on outcomes, engagement, retention, and cost impact. Drive continuous learning, quality assurance, and risk management in program delivery. Represent program strategy in external partnerships and stakeholder engagements. Provide strategic leadership on new program opportunities (e.g., womens health, oncology, chronic disease). About You Advanced degree in medicine (MD, Nurse Practitioner NP, PharmD). Additional postgraduate degree (MBA, MPH, or MS in Public Health/Health Behaviour). 6-10 years experience in program strategy, curriculum development, population health, or implementation science. Proven ability to translate global/local guidelines into scalable health programs. Strong grounding in behaviour change science (goal-setting, motivational interviewing, habit design). Previous experience in digital health, telehealth, or tech-enabled coaching. Demonstrated people management, collaboration, and communication skills. Excellent analytical ability with a track record of evidence-based decision-making. Nice-to-Have Exposure to instructional design or UX principles. Familiarity with GDPR/HIPAA, ISO standards, or similar compliance frameworks. Experience managing external content creators. Prior engagement with funders, payers, or regulatory stakeholders.