Cape Town City Centre: Customer Care Consultant

The Customer Service Agent is responsible for providing efficient, friendly, and professional support to customers. The role focuses on handling enquiries, processing orders, resolving issues, and ensuring a positive customer experience that supports business growth and customer loyalty. Key Responsibilities Respond promptly and professionally to customer enquiries via WhatsApp line, email, phone, and in person Provide clear and accurate information regarding products, services, and processes Resolve customer issues, complaints, and queries in a calm and solution-oriented manner Follow up to ensure customer satisfaction after resolving issues Escalate complex matters to the relevant departments when necessary Maintain accurate records of customer interactions and outcomes Coordinate with internal teams to ensure smooth and timely customer support Contribute to continuous improvement of customer service processes Uphold company standards of professionalism in all customer interactions Required Skills & Competencies Excellent verbal and written communication skills Strong customer service orientation and problem-solving ability Good organizational and time-management skills Ability to remain calm and professional under pressure Attention to detail and accuracy Basic computer literacy (email, spreadsheets, order systems) Ability to work independently and as part of a team Experience & Qualifications Previous customer service or administrative experience preferred Matric / equivalent qualification Experience in a sales or service environment is an advantage Personal Attributes Friendly, patient, and professional demeanor Reliable and responsible Proactive and solution-oriented, quick thinker. Willingness to learn about products and systems Working hours: Full time permanent position Area: Cape Town, office based in Woodstock. Salary: R12 000 – R16 000