Menu Close

Cape Town City Centre: Customer Engagement Manager

Customer Engagement Manager

Posted on 2025-03-06

Category Marketing Advertising Pr
Location Cape Town Region  /  Cape Town City Centre

Job Summary

Job title: Customer Engagement Manager Location: Century City Purpose of the Job: The Customer Engagement Manager is responsible for building and nurturing positive, long-term relationships with customers. This role focuses on increasing customer engagement through strategic communication across digital and direct marketing channels and promoting product adoption and loyalty. The Manager will act as the voice of the customer within the organization, working cross-functionally to deliver an exceptional customer experience and create a community of engaged and satisfied customers. Skills & Competencies: Proven customer engagement experience across both digital and direct channels, including Email, SMS, In-app, WhatsApp, social media platforms, and Google. Experience leading integration projects. Excellent communication skills, with the ability to build strong relationships and simplify complex situations. Knowledge of POPIA. Certified PMP is preferred. Experience & Qualifications: Tertiary qualification with a focus on business management, marketing, or a similar field. Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, Teams, and Excel). 5 years` relevant experience in a similar role with a focus on mobile, digital, loyalty, franchising, or FMCG. Restaurant experience/understanding of Franchise Operations. 5 years’ experience leading campaign operations. 2 years hands-on experience with Marketing Automation Solutions. Salesforce Marketing Cloud experience. If you are passionate about customer engagement and have the skills and experience to excel in this role, we would love to hear from you Apply now to join our dynamic team and help us create exceptional customer experiences.

View Job  Cape Town City Centre: Sales Representative Â?? Dispensing Doctors & Pharmacies (Western Cape)

Customer Engagement Manager position available in Cape Town Region, Cape Town City Centre. This job position was posted by . The job has been posted on 2025-03-06 in the Marketing Advertising Pr category

Click Go Apply to apply online!

You might also like these jobs in the same area.

More jobs in Cape Town City Centre

More jobs in Cape Town Region

Browse Marketing Advertising Pr Jobs

Apply directly for this position. Please read all instructions carefully.

We do not process job applications; we simply aggregate and display job listings.

More related positions

Olifantsriver: Customer Engagement Specialist – Recent Matriculants Apply posted by Right Kareer

In this position you`ll be responsible for overseeing the sales operations of a company, providing guidance, and ensuring the sales team meets its targets. Here`s a typical job description for each roleKey Responsibilities:Team Management: Lead and motivat


View Job
Customer Engagement Specialist – Recent Matriculants Apply

Cape Town City Centre: Customer Engagement Manager

Job title: Customer Engagement Manager Location: Century City Purpose of the Job: The Customer Engagement Manager is responsible for building and nurturing positive, long-term relationships with customers. This role focuses on increasing customer engagemen


View Job
Customer Engagement Manager

Cape Town City Centre: Head Of Customer Engagement (Retention)

Job Description: Lead the development and execution of personalized communication strategies to enhance member engagement and retention Oversee the implementation of CRM systems, digital channels, and marketing automation to optimize customer experience an

View Job  Cape Town City Centre: Systems Support Engineer (It Lifeguard)

View Job
Head Of Customer Engagement (Retention)

Cape Town: Customer Engagement Manager posted by SET Consulting

Job title: Customer Engagement ManagerLocation: Century CityPurpose of the Job: The Customer Engagement Manager is responsible for building and nurturing positive, long-term relationships with customers. This role focuses on increasing customer engagement


View Job
Customer Engagement Manager

Western Cape: Head Of Customer Engagement (Retention) posted by Communicate Finance

Job Description:Lead the development and execution of personalized communication strategies to enhance member engagement and retentionOversee the implementation of CRM systems, digital channels, and marketing automation to optimize customer experience and


View Job
Head Of Customer Engagement (Retention)

Error making API request.
Share this to someone who needs a job:
Posted in Jobs in Cape Town City Centre, Jobs in Cape Town Region

More Jobs in Your Area