Menu Close

Cape Town City Centre: Customer Service Agent

Advertisement



Job Description

About the Company Carrol Boyes is an iconic South African brand, merging art and homeware to create functional art. As a leading homeware brand, we bring luxury into every room of the home, creating memorable moments in the everyday lives of people both nationally and internationally. About the Role: Be the human connection behind every beautiful purchase. As a Customer Service Agent, you’ll be the first point of contact for customers—offering warm, efficient, and solution-oriented assistance across platforms like email, live chat, and phone. This role is ideal for someone who is passionate about people, detail-oriented, and able to remain calm under pressure while representing a high-end lifestyle brand. Key Responsibilities: Handle customer inquiries regarding orders, deliveries, returns, and product details. Ensure that all customer interactions are professional, courteous, and aligned with the brand’s tone. Log customer interactions in CRM software and follow up on unresolved issues. Coordinate with logistics, warehouse, and eCommerce teams to resolve service challenges. Escalate complex issues appropriately and provide proactive updates to customers. Minimum Requirements: Grade 12; diploma in customer service or business admin is a plus. 2 years of experience in a customer service environment, preferably in retail or e-commerce. Excellent written and verbal communication skills. Experience with CRM or ticketing systems like Zendesk or Freshdesk is advantageous. A calm, empathetic, and solution-focused personality.
View Job  Cape Town: Audio-Visual Support Engineer posted by Rory Mackie & Associates



GO APPLY NOW

Safe & secure application process

Advertisement



Advertisement




Get Similar Job Alerts
Enter your WhatsApp number (e.g., +27740908132)
You'll receive alerts for new jobs in Cape Town City Centre, Cape Town Region


Job Seeker Tip

Keep copies of job descriptions for positions you apply to - they're useful for interview prep.

How to Apply

Click “GO APPLY NOW” to visit the company’s application page.
Follow their instructions carefully.

JVR Jobs connects you with employers – we don’t process applications directly.

Latest Job Opportunities

Gauteng: Tax and Reporting Manager posted by Network Finance

Jobs in Gauteng October 20, 2025
Computer Network Finance Other IT

Company Description:This established investment and property group is seeking a hands-on Tax and Reporting Manager to oversee their full tax…

View Job  Cape Town City Centre: Unit Manager: Orthopeadic Theatre
View Job

Western Cape: Tax Manager posted by Network Finance

Jobs in South Africa October 20, 2025
Accounting Network Finance Other Finance

Company and Job Description:This multinational manufacturing company is expanding they team and looking to employ a skilled Tax manager with…

View Job

Gauteng: Tax and Reporting Manager posted by Network Finance

Jobs in Gauteng October 20, 2025
Computer Network Finance Other IT

Company Description:This established investment and property group is seeking a hands-on Tax and Reporting Manager to oversee their full tax…

View Job

Western Cape: Tax Manager: Africa Zone posted by Network Finance

Jobs in South Africa October 20, 2025
Computer Network Finance Other IT

Job and Company Description:Leading organisations across sectors such as FMCG, telecommunications, financial services, and mining are actively seeking...

View Job

South Africa: Talent Pool: Zero Waste Manager posted by Wasteplan

Jobs in South Africa October 20, 2025
Operations Wasteplan

Job SummaryYou will be required to lead the ZTL department in implementing zero waste strategic goals at designated sites and…

View Job

South Africa: Talent Pool: Human Resources Assistant posted by Wasteplan

Jobs in South Africa October 20, 2025
Human Resource Wasteplan

Job summary Assist with office administration, HR administration and keeping personnel files up to date. Support and advise management/staff members…

View Job

Browse Employers

View All

Job Alerts


Share this to someone who needs a job:
Posted in Jobs in Cape Peninsula, Jobs in Cape Town City Centre, Jobs in Cape Town Region

More Jobs in Your Area