Cape Town City Centre: Data Analyst posted by Callforce Direct

January 14, 2026 Jobs in Cape Peninsula

Callforce Direct

Cape Town Region

IT / Computing / Software

Job Description

About the Role

We are seeking a detail-oriented and analytical Data Analyst to join our team in a BPO environment. The ideal candidate will be responsible for collecting, analysing, and interpreting operational and performance data to identify trends, optimize processes, and support business decisions.

Key Responsibilities

Gather, clean, and organize data from multiple sources, such as CRM systems, call logs, and internal databases.
Ensure data integrity and accuracy by identifying and correcting discrepancies.
Analyse large datasets to uncover trends, patterns, and insights that drive process improvements.
Conduct root cause analysis on performance gaps and operational inefficiencies.
Create predictive models to forecast business performance and customer behaviour.
Develop and maintain dashboards, reports, and visualizations using BI tools (e.g., Tableau, Power BI).
Present findings and recommendations to stakeholders in a clear and concise manner.

Requirements

3 years of experience as a Data Analyst, preferably in a BPO environment.
Experience with analysing call centre metrics and operational data is a plus.
Proficiency in data analysis tools and languages (e.g., Excel, SQL, Python, R).
Experience with BI tools like Tableau, Power BI, or Looker.

Qualifications

Bachelor’s degree in Data Science, Statistics, Computer Science, or a related field.

How to Apply

About IT / Computing / Software Jobs in Cape Town Region

The IT and computing industry in the Cape Town region is generally thriving, with a strong demand for skilled professionals in fields such as software development, data analytics, and cybersecurity. Typically, these roles are found across various sectors, including technology, finance, healthcare, and education. As a result, career opportunities in this field are often diverse and abundant.

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In terms of salary ranges, it’s common to find IT and computing professionals earning between R400 000 to R1 200 000 per annum, depending on factors such as experience, company size, and industry sector. However, please note that these figures are broad estimates and may vary significantly based on individual circumstances. For instance, senior roles or those in larger companies tend to command higher salaries, while entry-level positions may be lower.

Common skills required for IT and computing roles include proficiency in programming languages such as Java, Python, or C++, experience with software development methodologies like Agile or Scrum, knowledge of data structures and algorithms, and familiarity with cloud computing platforms. Additionally, many employers also value skills such as data analysis, problem-solving, and communication.

The technology industry is a significant sector that employs IT professionals in Cape Town, followed by the financial services and manufacturing sectors. Other industries that commonly require these roles include education, healthcare, and government.

For those looking to advance their careers in IT and computing, there are various opportunities for professional development. Typically, this involves obtaining relevant certifications, such as CompTIA or Cisco, and staying up-to-date with industry trends through online courses or workshops. Many employers also provide training and mentorship programs to support employee growth. With experience and continuous learning, it’s possible to move into senior roles or specialise in a particular area of expertise.

This information provides general career guidance. Actual salaries and requirements vary by employer.

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