Duties & Responsibilities Delivery Operations Management Oversee the daily operations of the delivery teams, ensuring timely and efficient delivery of orders to customers as per logistics system. Ensure that orders are timeously sequenced in the most efficient way to meet or exceed company goals/objectives. Ensure all deliveries meet the required service levels, addressing any delays or disruptions in the delivery process. Ensure that all forms of communication are adhered to and that any necessary support, action and investigation are carried our timeously. Ensure that all goods are loaded, transported, offloaded & delivered in such a way that the integrity of the product is always maintained throughout the entire distribution function. Monitor and optimize the use of distribution resources, including vehicles, personnel, and equipment, to ensure maximum efficiency. Team Leadership & Coordination Act as a central point of contact for communication between the distribution team, drivers, and other departments. Supervise and manage the performance of the delivery team including drivers and support staff. Provide clear instructions and updates to the team regarding delivery schedules, routes, priorities and any operational changes. Provide ongoing coaching, guidance, and training to the delivery team to improve performance and efficiency. Ensure that all S.O. Ps are consistently adhered to within the distribution function and that any variations are understood and solutions implemented Training and Development: Develop and implement training programs for the distribution team, including drivers and support staff, to enhance performance and efficiency. Conduct regular training sessions to ensure team members are up to date with company policies, safety regulations, and best practices. Monitor individual and team performance and provide coaching and feedback to ensure continuous improvement. Vehicle & Resource Management: Coordinate the allocation of vehicles and drivers based on delivery requirements, ensuring optimal resource utilization Performance Monitoring & Reporting: Track key delivery metrics, including on-time deliveries, order accuracy, and customer satisfaction related to the timely and successful delivery of goods to customers. Prepare and submit daily and weekly performance reports to the Distribution Manager, highlighting areas for improvement. Analyse delivery performance data to identify trends and make recommendations for process improvements. Assess routes, delivery schedules, and vehicle capacity to improve overall resource utilization. Maintain accurate records of training sessions, safety compliance checks, and resource management. Customer Service & Issue Resolution: Act as the primary point of contact for delivery-related customer inquiries and concerns. Work closely with the other operational teams to ensure customer expectations are met or exceeded. Address and resolve any delivery-related issues, such as late deliveries, order discrepancies, or driver concerns, in a timely manner. Compliance & Safety: Ensure all delivery activities are conducted in compliance with local and national transportation regulations. Monitor and enforce driver compliance with company safety protocols, including vehicle checks, driver logs, and accident reporting procedures. Maintain and enforce safety standards for the team, including proper handling of goods, safe driving practices, and compliance with road regulations. Promote a culture of safety within the delivery team and ensure adherence to health and safety regulations. Process Improvement: Continuously seek opportunities to improve delivery processes, using data analysis and feedback from the delivery team and customers. Implement new technologies and best practices to enhance delivery efficiency and reduce costs. Work with the Distribution Manager to identify and implement process improvements that align with the company’s strategic objectives.
