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Cape Town City Centre: Group Spa Operations Manager

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Job Description

About the Role

The Group Spa Operations Manager will oversee the daily operations of our spa facilities, ensuring exceptional guest experiences and driving business growth. This role requires a seasoned spa professional with a passion for delivering outstanding service and staying ahead of industry trends.

Key Responsibilities

  • Drafting Protocols & SOPs for both own Spas and clients
  • Coordinate with the Trainer for any client or Spa training requests that are needed
  • Research and implementing new ideas based on your research in the competitive markets
  • Creating and updating Spa Menus for both our Spas and the Clients
  • Training clients in knowledge base and therapy protocols
  • Research & implement new ideas to promote brand presence and drive revenue opportunities
  • Give online support to new and existing clients with your suggestions and ideas
  • Setting up Targets and creating retail strategy with new fresh input
  • Assist with the development of new products which may be popular by sharing new ideas and current trends
  • Design new suggested therapies based on research
  • Site visits to Spas if necessary and support Spa Managers with their operational requirements and challenges
  • Conduct weekly communication meetings with all spa departments to discuss operations, promotions and planning

Requirements

  • Bachelor’s degree in Spa Management, Hospitality Management, Business Administration or related field
  • At least 5 years experience in spa management, with proven leadership in a luxury / high-end setting
  • Understanding of treatments, products, wellness philosophies and trends

Qualifications

  • Completed Bachelor’s degree in Spa Management, Hospitality Management, Business Administration or related field

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

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About Catering / hospitality Jobs in Cape Town Region

The hospitality industry in the Cape Town region is a thriving sector, driven by tourism and international trade. Typically, this field offers diverse job opportunities for those with a passion for providing excellent customer service and experience the beauty of South Africa’s vibrant culture. Generally, career paths in catering and hospitality are well-established, with a range of roles available to suit various skill sets and interests.

In terms of salary expectations, it is common for entry-level positions in this field to fall within the range of R200 000 to R350 000 per annum, depending on the specific role, experience, and industry sector. However, salaries can vary significantly depending on factors such as the size of the company, level of responsibility, and location. Typically, more senior roles or those in larger organizations may command higher salaries, often falling within the range of R500 000 to R800 000 per annum.

Common skills required for a successful career in catering and hospitality include excellent communication and interpersonal skills, attention to detail, and the ability to work well under pressure. Other essential skills include basic knowledge of food preparation, wine service, or other relevant trade skills, as well as an understanding of customer service standards. Additionally, proficiency in languages such as English, Afrikaans, or isiZulu can be beneficial for working with diverse clientele.

The hospitality industry sector in the Cape Town region is diverse and encompasses various sectors, including fine dining restaurants, hotels, conference centers, and tour operators. Financial services sector companies often employ caterers and hospitality professionals to provide event catering services, while technology industry organizations may require staff with expertise in events management or conference coordination. The manufacturing sector also employs catering and hospitality staff, particularly in the production of food and beverages.

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Career development opportunities abound in this field. Typically, career progression involves working one’s way up through the ranks, starting as a junior staff member and taking on increasingly senior roles such as team leader or department manager. Many organizations offer training programs and mentorship schemes to support employee development and advancement. With experience and additional qualifications, hospitality professionals can move into management roles, become entrepreneurs, or pursue careers in related fields such as sales, marketing, or event planning.


This information provides general career guidance. Actual salaries and requirements vary by employer.



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