Cape Town City Centre: Information Systems Support Specialist

Job Summary

Job Title: Information Systems Support Specialist Job Type : Permanent Role- Package (Negotiable) Business Unit: Information Systems Individual Contributor Location : Claremont, Cape Town, South Africa Work Type: Remote/Hybrid Role Reports to: Team Leader : Trading Operations Working Hours: Working hours: 16h00 24h00 Able to work weekends when required Able to rotate into other shifts when required, e.g., 04h00 12h00 About the hiring organisation Our client (Financial Services and Asset Management) are one of the largest and most successful fund management firms of institutional and retail assets in southern Africa ,a recognised top asset management firm with its headquarters in Cape town South Africa and offices in Ireland , London and Namibia. About the role Become a key member of our clients Information Systems support team , they are on the lookout for a dedicated IS Support Specialist ready to perform critical operations, configurations, and maintenance on their production systems. Your role will involve tracking, managing, and reporting on IT problems, ensuring swift resolutions and maintaining seamless operations. If you are a team player who is passionate about technology, we would love to hear from you. Key Role responsibilities: Ensure that automated and data distribution processes are executed in a timely manner and adhere to service level agreements for both internal and external business clients. Document all automated and data distribution processes, service level agreements and escalation procedures including incidents, errors, and workarounds in the register. Perform all relevant predefined support and maintenance requests. Escalate all relevant incidents and errors to applicable second- and third-line support. Conduct trend analysis on incidents and problems to identify problem areas. Information Systems Support Specialist Proactively implement appropriate measures, tools, and systems to monitor availability of service components and data. Work closely with teams to ensure a continuous, stable, and efficient environment. Efficient and accurate execution of core job aspects. Person Specifications Education : Relevant Degree or Diploma Information Systems/ IT related/computer Science Solid commercial application monitoring and support experience; ideally in the Investment Management and Financial Services industry, or similar environment. Tech Stack Required: T-SQL Tech Stack Desired: SSRS Azure or similar cloud capability ActiveBatch or similar automation tool PowerShell or similar scripting language C# Competencies and ideal personality attributes: Self-starter Proactive Flexible Determined Analytical Problem solving Perform well under pressure Time management multi-tasking abilities Interpersonal skills Attention to detail Methodical Quick learner Communication skills

Information Systems Support Specialist position available in Cape Town Region, Cape Town City Centre. This job position was posted by . The job has been posted on 2025-01-30 in the It Computing Software category

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