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Cape Town City Centre: Internal Customer Representative

Internal Customer Representative

Posted on 2025-03-21

Category Customer Service Support
Location Cape Town Region  /  Cape Town City Centre

Job Summary

REQUIREMENTS Matric, relevant qualification advantageous 2 3 years experience in a similar role Excellent communication, interpersonal and organisation skills Self-driven with initiative, deadline driven, excellent planning & organisational skills Ability to work under pressure and adapt to changing demands and conditions High attention to detail, enthusiastic and committed Experience within the Warehouse and Retail industry Experience working with electrical equipment and tools Understanding of sales performance metrics DUTIES Act as the primary point of contact for internal and external customer inquiries. Process orders, track shipments, and resolve any logistical issues. Collaborate with sales, operations, and support teams to ensure seamless customer service. Maintain and update customer records in the CRM system. Handle complaints and escalate issues to the appropriate department when necessary. Provide product/service information and assist with troubleshooting. Monitor customer satisfaction and suggest improvements to internal processes. Support the sales team with administrative tasks and follow-ups. Assisting with quarterly stock takes Follow up on sales quotes weekly Maintain accurate records of all follow ups made with customers with feedback to management Updating product knowledge by studying new product descriptions and participation in the on-the-job training opportunities

Salary:

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Internal Customer Representative position available in Cape Town Region, Cape Town City Centre. This job position was posted by . The job has been posted on 2025-03-21 in the Customer Service Support category

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