Cape Town City Centre: IPCM Operations Manager (Incident, Problem & Change Management)

This isnt just a management role, its a mission. As IPCM Operations Manager, youll be the air traffic controller of technology, ensuring smooth landings when incidents arise, rerouting problems before they spiral, and clearing change requests for safe takeoff. Youll lead a skilled team, set the flight path for strategy, and track every metric like radar on a stormy night. If you thrive in high-stakes environments where every decision matters, this role will put you right at the helm. Skills & Experience: Proven experience managing incidents, problems, and change like a captain steering through turbulence Strong leadership and operational managementrally your crew and keep them steady under pressure Sharp analytical and problem-solving skills, with a cool head when alarms go off Stakeholder communication and engagement across regionsbecause a steady voice calms the storm ITIL knowledgeyour navigation chart through complex systems Qualification: Relevant IT degree or diploma preferred, ITIL certification advantageous Contact DYLAN MAWONA on dmawona