Cape Town City Centre: IT Desktop Support Technician

The ideal candidate will have strong technical skills, excellent problem-solving abilities, and a customer-focused approach to supporting both store and head office staff. This role requires hands-on experience, reliability, and the ability to work effectively under pressure in a dynamic retail setting. Job Description: Technical Support Provide desktop support for users, including hardware, software, printers, cabling, and operating systems Diagnose and resolve issues related to Windows OS, applications, and store systems Service Desk Management Log, track, and resolve service desk tickets Escalate technical issues when necessary Provide regular feedback and updates to users on ticket progress Backup & System Monitoring Monitor and troubleshoot store-level backups Escalate backup failures or risks to the relevant support teams Restore system connectivity during store or system outages Asset & Inventory Management Record, track, and manage all IT assets Ensure compliance with IT asset policies for allocation, transfer, and disposal Stakeholder Interaction Liaise professionally with staff at all levels Maintain strong working relationships with store teams and head office staff Ensure all issues are resolved within SLA timelines Requirements: Grade 12 (Matric) IT certifications such as A , N , or MCDST (or currently working toward them) Minimum 5 years hands-on experience in desktop support or service desk environments Strong knowledge of: Windows OS (2010-11) Windows Server (2012-2022) Experience with: Backup software ( Veeam ) Remote support tools Hardware troubleshooting Basic understanding of: Networking principles Citrix Cabling Excellent troubleshooting, communication, and customer service skills Flexibility to provide after-hours and remote support when required.