Date | 2024-08-20 |
---|---|
Job Title | It Service Desk Analyst |
Employer | More Information |
Salary | |
Category | It Computing Software |
Location |
Cape Town Region / Cape Town City Centre |
Job Summary
Requirements Grade 12 or NQF level 4 Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent work experience CompTIA A, Microsoft Certified: Modern Desktop Administrator Associate, or other relevant certifications A and N certificates Proven experience as a Desktop Support Engineer, Technical Support Specialist, or similar role Strong knowledge of Windows and macOS operating systems Familiarity with computer hardware, software applications, and networking fundamentals Experience with remote desktop applications and help desk software Understanding of Active Directory, Office 365, and common IT infrastructure Knowledge of VoIP systems and basic networking concepts Responsibilities Provide first-level technical support to end-users via phone, email, and in person Troubleshoot and resolve hardware, software, and network issues Install, configure, and maintain computer hardware, operating systems, and applications Ensure that software updates, patches, and security measures are applied regularly Perform routine maintenance on all computer systems and networks Assist in the deployment of new hardware and software as needed Provide training and guidance to end-users on the use of hardware and software Create and maintain comprehensive documentation for technical procedures and user support Monitor system performance and ensure optimal functioning of hardware and software Generate reports on technical support activities and system performance
It Service Desk Analyst position available in Cape Town Region, Cape Town City Centre. This job position was posted by . The job has been posted on 2024-08-20 in the It Computing Software category
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