Cape Town City Centre: IT Support Analyst: Helpdesk

IT Support Analyst: Helpdesk: Articulated l Team Culture HL7, PACS/RIS, DICOM standards, Exposure to AWS, SQL, Jira, Confluence Working Model: On-Site: Full Time 45 Hour Week l Shifted Schedule Including Weekends Medical Industry A global innovator expanding its footprint into South Africa is seeking tech-savvy, service-oriented IT Support Analysts to join its international team. You’ll support a worldwide network across time zones, ensuring seamless IT operations and outstanding user experience. If you thrive in fast-paced environments and want to grow in the Global Business Services space, this role is for you What You’ll Be Doing: Serve as the first point of contact for IT support queries Provide technical assistance to internal users and remote clinicians Troubleshoot hardware, software, and workflow-related issues Log and manage tickets, ensuring timely resolution Configure, deploy, and support end-user computing devices Maintain accurate hardware inventory Support clinicians with hardware setup and deployment Participate in IT projects and continuous improvement initiatives Who You Are: Excellent communicator (written and verbal English) Customer service champion with a proactive mindset Able to work independently and collaboratively Experienced in troubleshooting applications and hardware Familiar with Office 365, Windows Server, Active Directory Comfortable working a 6-day week (including either Saturday or Sunday) Bonus Points For: Experience in healthcare IT clinician workflows Familiarity with HL7, PACS/RIS, DICOM standards Exposure to AWS, SQL, Jira, Confluence Understanding of ITIL framework and service desk operations Why You’ll Love It Here: Join a globally connected, mission-driven team Work at the intersection of healthcare and technology Contribute to improving patient outcomes worldwide Competitive salary and benefits Opportunities for growth and learning in a dynamic environment Please communicate your cv: