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Cape Town City Centre: Key Accounts Customer Service Representative

Cape Town City Centre: Key Accounts Customer Service Representative

Posted on 2025-05-07 00:00:00

Job Summary

REQUIREMENTS Matric, Tertiary qualification in business management Advantageous 3 – 5 years experience in key account management development Knowledge of the food and beverage industry, or the coffee sector will be advantageous Experience in improving customer service operations People first ethos Strategic long-term thinker Ability to work under pressure and strong resilience Exceptional communication skills both written and verbal Ability to lead and influence a team Client centered, committed, professional Passion, fun, supportive Valid drivers license and own reliable transport DUTIES Ensure superior service standards are maintained and met Continuous engagement, upliftment and education of the team Build and maintain client relationships, continuous feedback and improvements to clients Plan and implement new installations Client promotion and event co-ordination Formulate and execute growth plans, penetration of new markets and expanding existing business Develop area specific sales pitch Continuous market research and trend analysis Prepare and present sales reports and forecasts, comparative to agreed targets Implement procedures and controls to ensure all aspects of the daily operations run smoothly Accurate management of stock, invoicing and deliveries Ensure training and audits are being completed to the desired standards and development of the team and technical callouts Salary: R negotiable dependent on experience Join us on SOCIAL MEDIA or visit our WEBSITE for more information. See links below.

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