Menu Close

Cape Town City Centre: Retail Operations Manager – Sales Performance and Talent Management

Advertisement



Job Description

About the Role

We are seeking a highly experienced Retail Operations Manager to lead our sales performance and talent management in Cape Town City Centre. As the strategic performance and talent leader, you will drive sales excellence, cultural alignment, and operational compliance across our region of 6-8 stores. This role combines Sales Leadership and Talent Strategy, requiring strong leadership skills, business acumen, and a deep understanding of luxury standards.

Key Responsibilities

  • Drive achievement of regional sales targets and YOY growth
  • Conduct weekly coaching calls with Store Managers focused on performance, conversion, and pipeline health
  • Review CRM data, client completeness, and consultant productivity
  • Conduct in-store audits to ensure luxury standards, sales discipline, and operational compliance
  • Identify early warning signals (underperformance, morale shifts, client complaints)
  • Ensure client complaints are resolved swiftly and protect brand integrity
  • Lead end-to-end recruitment within region, including active headhunting
  • Conduct structured interviews aligned to Company luxury standards
  • Implement retention strategies to reduce regrettable attrition
  • Manage monthly performance reviews with managers
  • Identify leadership pipeline and succession planning opportunities

Requirements

  • Minimum Bachelor’s degree in HR, Psychology, Business, or related field
  • HR certifications advantageous
  • 8-10 years’ experience from either the skincare, car, fashion, jewellery/watch industry
  • Proven experience managing SALES PERFORMANCE and dealing with HR Matters for staff within stores (Area/Regional Manager OR Retail Ops Manager OR Sales Manager)
  • Demonstrated experience in recruitment, performance coaching, and employee engagement
  • Experience managing regional operations or multi-site environments
  • Strong understanding of performance data and reporting
  • Exposure to international luxury standards highly desirable

Qualifications

  • Formal education/certifications (Bachelor’s, LLB, Matric, etc.)
View Job  Cape Town City Centre: IT Distribution Sales Consultant (Telesales)

Salary & Benefits

Salary: Negotiable depending on experience. Performance-linked incentives tied to Regional YOY growth.

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Sales Jobs in Cape Town Region

Cape Town’s sales landscape is shaped by the city’s strong economy, diverse industry base, and growing demand for innovative solutions. Typically, sales professionals in this region can expect to find opportunities across various sectors, including technology, financial services, manufacturing, and e-commerce. Generally, these roles require a combination of interpersonal skills, business acumen, and technical knowledge to drive revenue growth and customer satisfaction.

In terms of compensation, salaries for sales positions in Cape Town vary widely depending on factors such as experience, company size, industry sector, and individual performance. Typically, common salary ranges for entry-level sales roles start around R200 000 – R400 000 per annum, with experienced professionals earning upwards of R600 000 – R1 million or more. However, it is essential to note that these figures are broad estimates and may not reflect actual salaries for specific job openings.

Common skills required for success in sales roles include strong communication and interpersonal skills, the ability to build rapport with customers and stakeholders, a solid understanding of industry trends and market dynamics, and proficiency in CRM software and sales tools. Often, sales professionals also benefit from technical knowledge in areas such as data analysis, marketing, or product development. In addition, many employers place a high value on sales candidates with strong business acumen, problem-solving skills, and the ability to work independently.

Sales roles can be found across various industries, including technology, financial services, manufacturing, and e-commerce. The financial services sector, for example, commonly employs sales professionals to build relationships with clients and promote financial products. Similarly, the technology industry often requires sales talent to drive revenue growth through product sales and partnerships. Manufacturing and e-commerce sectors also frequently rely on skilled sales professionals to expand their customer base and increase market share.

View Job  Somerset West: Logistics Manager (Fruit Industry)

Career development opportunities are available in sales roles, with many employers investing in training and development programs to enhance employee skills and knowledge. Typically, successful sales professionals can expect to progress to leadership roles or transition into specialized areas such as account management, business development, or sales strategy. With experience and a strong track record of performance, sales talent can also pursue opportunities in related fields such as marketing, product management, or entrepreneurship.


This information provides general career guidance. Actual salaries and requirements vary by employer.



GO APPLY NOW

Safe & secure application process

Advertisement


Advertisement



Get Similar Job Alerts
Enter your WhatsApp number (e.g., +27740908132)
You'll receive alerts for new jobs in Cape Town City Centre, Cape Town Region


Job Seeker Tip

Create a professional email address for job hunting - avoid nicknames or casual addresses.

How to Apply

Click “GO APPLY NOW” to visit the company’s application page.
Follow their instructions carefully.

JVR Jobs connects you with employers – we don’t process applications directly.

Latest Job Opportunities

Johannesburg: Procurement Manager

Jobs in Central Johannesburg February 26, 2026
Manufacturing

Qualifications & Experience: Bachelor's Degree or Diploma in Purchasing Management, Supply Chain Management, Logistics, or Procurement Additional...

View Job

Johannesburg: DMC Retail Travel Specialist

Jobs in Central Johannesburg February 26, 2026
Admin clerical secretarial

Location: Sandton City, Johannesburg Metro, South Africa About Built almost entirely on the strength of remarkable people who give passionately…

View Job

Cape Town City Centre: Financial Director

Jobs in Cape Peninsula February 26, 2026
Accounting Finance

If you are comfortable navigating deferred revenue models, cross-border tax frameworks, and high-level Board conversations, this opportunity is designed for...

View Job

Centurion: Junior Electronic Engineer

Jobs in Centurion February 26, 2026
Engineering

Junior Electronic Engineer Centurion Minimum requirements and experience: BEng (Electronic Engineering) Completion of degree within 5 years Recent grads...

View Job

Springs: Insurance Sales Consultant

Jobs in East Rand February 26, 2026
Sales

INSURANCE SALES Consultant Proactively seeking a motivated individual to join our dynamic team. Looking for a target driven Insurance Sales…

View Job

Johannesburg: Financial Manager

Jobs in Central Johannesburg February 26, 2026
Accounting Finance

Numbers tell a story. In manufacturing, they determine margin, efficiency, yield, and ultimately profitability. A well-established FMCG alcohol and beverage...

View Job

Browse Employers

View All

Job Alerts


Share this to someone who needs a job:
Posted in Jobs in Cape Peninsula, Jobs in Cape Town City Centre, Jobs in Cape Town Region

More Jobs in Your Area