Cape Town City Centre: Service Administrator

Responsibilities: Answering the switchboard and taking detailed messages regarding any queries. Assist with service queries that are logged. Quotations and invoices using Jobsys. Capturing the invoiced jobs in Excel for follow-ups. Calling of clients to obtain service work. Email and telephonic correspondence with clients for scheduling and service feedback. Raising job cards daily for the service teams. Delegating and scheduling jobs for the service teams. Dealing with the main Technicians and their assistants for any queries they may have. Liaising with the Technicians regarding feedback, handover logged repairs with the repairs department. Using Maximizer database to source for work for the service team and pull monthly reports of clients that need to be contacted for annual services. Make unit listings / asset registers in Excel. Capturing data from the service sheets upon client requests. Logistical planning for scheduling purposes. Ordering supplies via email or telephonically. Drafting Service Level Agreements and actioning them as stipulated once signed off by the client. Managing the service teams and their assistants annual and sick leave, ensuring the forms are completed and signed off. Filing of completed forms. Assisting the Project Managers with possible leads if a client requests a new unit. General ad hoc duties and assisting the other departments where needed. Ensuring to keep track of the walkie-talkies. Requirements: Matric certificate. At least 2 years of experience in a similar role. Ability to work under pressure and be punctual. Customer orientated and organized. Ability to problem solve independently and have a positive attitude. Own transport required. Must be dependable and have a professional etiquette. Computer literate and proficiency with typing. Ability to work with different personalities. Bilingual in English and Afrikaans.