Cape Town City Centre: Service Administrator

MINIMUM REQUIREMENTS Grade 12, coupled with a minimum of 3 years administration/coordination experience in a Service department Experience in industries involving load testing, inspections, lifting equipment, mechanical services or similar technical fields Knowledge of safety procedures and job-site requirements Valid Drivers Licence and own vehicle DUTIES Prepare quotations for load testing, inspections, repairs and replacement equipment or services Review technical information, reports and customer requirements to determine necessary scope and pricing Maintain detailed records of quotes, job files and service documentation Follow up on outstanding quotes Plan, schedule and coordinate service jobs Assign appropriate Technicians Ensure that necessary tools, equipment and materials are arranged prior to job start Monitor job progress and adjust schedules as needed to meet customer deadlines Act as link between customers, Technicians and internal teams Provide customers with job updates, timelines and post-service documentation Coordinate site access, safety requirements, permits and any special project needs Support Technicians with relevant job information, documentation and logistical support Respond promptly to customer inquiries Resolve issues or escalate concerns to Management when necessary Process service reports, invoices, purchase orders and related paperwork Maintain service calendars, job boards and project trackers Assist the Service Manager with reporting, metrics and departmental planning as required