Dashbpo | Customer Service Agent | Patient Follow-Up & Appointment Scheduling | Us Hours | Cape Town
Posted on 2025-03-06
Category | Customer Service Support |
---|---|
Location | Cape Town Region / Cape Town City Centre |
Job Summary
Responsibilities:
• Outbound Calls: Proactively reach out to discharged patients to schedule follow-up appointments with the assigned Nurse Practitioner. • Inbound Calls: Handle incoming calls from patients needing assistance with appointment scheduling, rescheduling, or general inquiries. • Appointment Coordination: Work with the clinical scheduling system to book, confirm, or modify appointments based on availability and patient preferences. • Patient Education: Provide clear and compassionate information regarding the importance of follow-up care and address any initial concerns. • Documentation: Accurately record call details, patient preferences, and appointment confirmations in the electronic health records (EHR) system. • Compliance & Confidentiality: Adhere to HIPAA regulations and company policies to maintain patient privacy and data security. • Escalation Management: Identify and escalate urgent medical concerns or patient dissatisfaction to the appropriate healthcare team. • Customer Service Excellence: Deliver a warm, empathetic, and professional experience to all patients, ensuring high levels of patient engagement and satisfaction. • Collaboration: Coordinate with medical offices, Nurse Practitioners, and administrative staff to ensure seamless scheduling. Required Qualifications: • Education: High School Diploma or GED required; Associate’s or Bachelor`s degree in healthcare, business, or communication preferred. • Experience: 1-2 years of experience in a call center, healthcare, or customer service role (preferred but not mandatory). • Technical Skills: Experience with scheduling software and electronic health records (EHR) is a plus. Proficiency in Microsoft Office (Word, Excel, Outlook). • Communication Skills: Excellent verbal and written communication skills. Strong active listening and problem-solving skills. • Soft Skills: Patient and empathetic demeanor, especially when speaking with recently discharged patients. Ability to multitask in a fast-paced environment. High attention to detail and accuracy in data entry. Preferred Qualifications: • Previous experience in healthcare call centers, patient engagement, or medical scheduling. • Familiarity with HIPAA compliance and medical terminology
Dashbpo | Customer Service Agent | Patient Follow-Up & Appointment Scheduling | Us Hours | Cape Town position available in Cape Town Region, Cape Town City Centre. This job position was posted by . The job has been posted on 2025-03-06 in the Customer Service Support category
Click Go Apply to apply online!
You might also like these jobs in the same area.
More jobs in Cape Town Region
Browse Customer Service Support Jobs
Apply directly for this position. Please read all instructions carefully.
We do not process job applications; we simply aggregate and display job listings.
More related positions
Cape Town City Centre: Dashbpo | Customer Service Agent | Patient Follow-Up & Appointment Scheduling | Us Hours | Cape Town
Job Summary: The Call Center Agent will be responsible for contacting recently discharged patients to schedule follow-up appointments with a Nurse Practitioner. This role plays a critical part in ensuring continuity of care and improving patient outcomes b
View Job
Dashbpo | Customer Service Agent | Patient Follow-Up & Appointment Scheduling | Us Hours | Cape Town
Cape Town: Dashbpo | Customer Service Agent | Patient Follow-Up & Appointment Scheduling | Us Hours | Cape Town posted by Dash BPO South Africa (Pty) Ltd
Job Summary:The Call Center Agent will be responsible for contacting recently discharged patients toschedule follow-up appointments with a Nurse Practitioner. This role plays a critical part inensuring continuity of care and improving patient outcomes by p
View Job
Dashbpo | Customer Service Agent | Patient Follow-Up & Appointment Scheduling | Us Hours | Cape Town