| Date | 2025-01-08 |
|---|---|
| Job Title | Service Coordinator |
| Employer | More Information |
| Salary | R12500 Monthly |
| Category | It Computing Software |
| Location |
Cape Town Region / Cape Town City Centre |
Job Summary
Duties:
Ensure customer satisfaction by correctly addressing customer escalations and accurate remedy of faulty products. Assist walk in customers with Service and Spares queries. Invoice spare parts and manage local fast moving spare parts holding. Daily, monitor open tickets with daily reports and close long outstanding tickets. Monitor open ticket report daily for ticket resolution and follow up with a courtesy call to customers. Use daily reports to manage other ticket statuses and run own reports if needed. Aim to achieve divisional KPIs: o Ensure tickets are in Confirmed status within 48 hrs – Ensure tickets are completed within 7 days, – Change status to “Closed confirm” within 2 days of ticket completion Work with Spares team to follow up on open calls requiring spare parts and provide resolutions to service agents and customers. Approve and process product exchanges and service trade-ins and follow-up on exchange process and delivery. Manage small appliance exchange stock holding for walk in customers. Verify loan and consignment account monthly. Assisting other staff members when required to. Perform miscellaneous duties as assigned relating to office admin and operations. Continuously look for methods to improve service business performance and enhance the customer experience. Work as a dedicated team member to ensure fast, flexible, and expert service to every customer. Provide knowledgeable and courteous repair service and user advice. Assist to complete required administration in the service process from logging to completion of tickets with service coordinators. Timeously execution of IBTs, exchanges, returns
Requirements:
– Grade 12 Matric / NQF L4 – Good understanding of Microsoft Office products – Good understanding of SAP and SSC processes – Skill up on and familiarise oneself with technical and product knowledge. – Minimum 3 years experience in similar role – Financial acumen and attention to detail – Excellent interpersonal and communication skills – Committed to meeting deadlines – Ability to work under pressure – Effective time management – Escalate issues when necessary and provide support to the wider service team – Maintain a positive attitude and drive – Promote harmony and teamwork Should you not receive a response within 10 working days, please consider your application as unsuccessful
Service Coordinator position available in Cape Town Region, Cape Town City Centre. This job position was posted by . The job has been posted on 2025-01-08 in the It Computing Software category
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