Cape Town City Centre: Support Engineer L1

Qualifications and Experience Required: Matric (Grade 12) and a relevant IT qualification (Diploma or equivalent). A and N certifications essential. MCSE/MCIPT or CCNA certification advantageous. 3-5 years experience in IT technical support . Proven experience providing first-line technical support and troubleshooting for desktops, networks, and servers. Solid hands-on experience with Intune, SCCM, and Bitlocker . Proficient in Windows operating systems (XP11), Active Directory, and Microsoft Office Suite. Strong understanding of networking principles, hardware, and software troubleshooting. Exposure to server, storage, and networking environments. Valid drivers license and own transport essential. Responsibilities: Provide daily technical support, troubleshooting, and maintenance of desktop systems, servers, and networks. Manage and resolve assigned service requests within agreed SLAs. Install, configure, and test desktop computers, peripherals, and software applications. Support and maintain computer networks, including TCP/IP printing and connectivity. Perform “Smart Hands” support as required for onsite technical assistance. Assist with user setup, account management, and software installations. Train and support end-users on hardware and software usage. Maintain and update documentation related to systems, procedures, and incidents. Build and maintain strong working relationships with end-users, colleagues, and contractors. Adhere to company standards, policies, and procedures while ensuring service excellence.