| Date | 2024-08-29 |
|---|---|
| Job Title | Voice Technical Support Consultant |
| Employer | More Information |
| Salary | |
| Category | It Computing Software |
| Location |
Cape Town Region / Cape Town City Centre |
Job Summary
Key
Responsibilities:
Handle all tickets within agreed time frame as per Service Level Agreements (SLAs). Actively engage customers and elicit necessary information required. Manage the voice technical support mailbox when required Provide constant feedback to customers regarding any queries escalated to other department(s) or other operators Conduct a needs assessment to identify, prioritize and resolve/refer cases in accordance with the companys escalation procedures. Resolve queries/Close tickets within agreed set turnaround times and service level agreements (SLA). Identifies and develops best practices for working with or adding value to the customer, and the business Efficiently provide solutions to a complex query. Ability to find ways to improve Voice technical support processes and procedures Personal attributes: Be a team player Be proactive and creative Strong problem solver Excellent interpersonal and communication skills
Voice Technical Support Consultant position available in Cape Town Region, Cape Town City Centre. This job position was posted by . The job has been posted on 2024-08-29 in the It Computing Software category
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Cape Town City Centre: Voice Technical Support Consultant
Key Responsibilities: Handle all tickets within agreed time frame as per Service Level Agreements (SLAs). Actively engage customers and elicit necessary information required. Manage the voice technical support mailbox when required Provide constant feedbac
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Voice Technical Support Consultant
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