Cape Town: Client Experience Expert – Luxury African Safari & Tours Company | Cape Town | Ss posted by HotelJobs

Client Experience Expert Luxury African Safari & Tours Company | Cape Town Kendrick Recruitment is seeking a professional and customer-focused Client Experience Expert to join a leading Luxury African Safari & Tours Company based in Cape Town. This is an exciting opportunity for a dedicated professional to enhance client experiences before, during, and after their travels, supporting both clients and agents in a luxury safari environment. Client Experience Expert Requirements: Matric; Diploma in Travel and Tourism or relevant tertiary qualification advantageous Minimum 35 years experience in the travel industry Strong customer service and professional communication skills (email, telesales) Experience using quoting and booking systems (Bazaruto advantageous) Detail-oriented; organised, and solutions-driven Independent; proactive, adaptable, and confident People-focused; accountable, and committed to service excellence Client Experience Expert Responsibilities: Customer Experience: Liaise with clients post-deposit, advising on visas and travel essentials Arrange personalised touches and gifts where applicable Provide pre-trip and on-trip support, including key touchpoints such as reminders and special occasion messages Communicate pre- and post-travel updates (e.g., welcome home mailers) Manage complaints and amend services as required Bookings Management: Sell add-on services such as day tours, cultural visits, or balloon safaris Process refunds, changes, and cancellations including flights and park fees Review final documentation and send to clients Assist with booking and itinerary changes alongside Sales Consultants Provide emergency phone duty support as required Third-Party Liaison: Work closely with suppliers and product teams to resolve issues before or during travel Ad-Hoc Responsibilities: Support consultants in managing inboxes during periods of leave Skills & Competencies: Deciding and initiating action Persuading and influencing Planning and organising Presenting and communicating effectively Working with people and building relationships Researching and learning Delivering results and meeting customer expectations Adapting and responding to change Coping under pressure and setbacks Seamless administration and organisational skills Creativity and problem-solving Package & Work Conditions: Salary: R30,000 per month (negotiable depending on experience) Work 9 hours per day including a 1-hour lunch break, with flexibility depending on team setup Overtime may be required during peak periods, compensated with time off in lieu Occasional travel may be required for work purposes Attendance at staff events and required training programmes is compulsory Work Practices: Promote the Sales team as best-in-class externally with clients and internally with stakeholders Uphold and contribute to the companys reputation as a leading safari operator Demonstrate company values including genuineness, caring family spirit, teamwork, dedication to service, consistent quality, and going the extra mile To Apply: Please send your updated CV, reference letters, and qualifications today Please note: Due to the high volume of applications, only candidates who meet the listed requirements will be contacted. If you do not receive a response within 7 working days, kindly consider your application unsuccessful.