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Cape Town: Cluster Store Manager posted by Southey Contracting Offshore Division

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Job Description

Purpose of the Role

The Cluster Store Manager is responsible for overseeing the performance, operations, and profitability of multiple retail stores within a specified region. This leadership role requires a hands-on manager with strong commercial acumen, a passion for delivering exceptional customer experiences, and the ability to develop high-performing teams across stores.

Key Responsibilities

Store Leadership & Operations

  • Manage day-to-day operations of multiple retail stores to ensure consistent brand standards and operational excellence
  • Drive the execution of all visual merchandising, stock, and store presentation guidelines
  • Monitor store compliance with company policies and procedures, including health and safety regulations
  • Oversee the implementation of promotional campaigns and seasonal launches

Team Management & Development

  • Lead, mentor, and motivate Store Managers and their teams to achieve sales and service targets
  • Identify training needs and coordinate staff development in partnership with HR and training teams
  • Conduct regular store visits, performance reviews, and coaching sessions
  • Foster a culture of accountability, collaboration, and excellence across all stores

Sales & Financial Performance

  • Drive store revenue, profitability, and KPI achievement across the cluster
  • Analyse sales reports and take corrective action to improve underperforming areas
  • Control store expenses and ensure budget adherence
  • Monitor stock levels and coordinate with logistics and planning to optimise inventory

Customer Experience

  • Ensure exceptional customer service and engagement is delivered consistently across stores
  • Handle high-level customer complaints or queries escalated from stores
  • Champion the brands values and ensure every customer interaction reflects the standard
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Requirements

  • Matric (Grade 12); tertiary qualification in Retail Management, Business, or related field preferred
  • Minimum 5 years of multi-store management experience in a premium or luxury retail environment
  • Proven track record of achieving sales targets and managing large teams
  • Strong operational, organisational, and leadership skills
  • Excellent interpersonal and communication skills
  • Ability to travel regularly between stores within the assigned cluster
  • Proficient in Microsoft Office Suite and retail management systems (e.g., GAAP, Retail Pro, or similar)
  • A passion for design, homeware, or lifestyle products is a plus



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