Job Description
Role Purpose
The COC Planning Lead is responsible for ensuring optimal gantry utilization, effective plant-to-plant planning, and seamless coordination across commercial, customer, and operational requirements. The role provides leadership in planning, control, regulatory compliance, and customer engagement to drive efficiency, superior customer experience, and operational excellence.
Key Responsibilities
- Planning
- Develop and execute optimal planning to ensure seamless gantry utilization.
- Balance commercial forecasts, customer requirements, and gantry optimization through effective collaboration.
- Manage plant-to-plant planning and load coordination aligned with replenishment requirements.
- Oversee third-party staggered loading to prevent bottlenecks at delivery loading and offloading points.
- Continuously improve processes and implement corrective measures to prevent recurrence of operational failures.
- Control and Regulatory Review
- Maintain and regularly update the COC customer database.
- Develop and review robust Business Continuity Plans (BCPs) in collaboration with Supply, DMT, Transport, and Operations.
- Ensure BCPs are aligned with customer SLAs and internal requirements.
- Provide expert advice and guidance on compliance and regulatory matters.
- Gantry Optimisation
- Achieve optimum gantry utilization across delivered sales, plant-to-plant, and COC requirements.
- Manage and coordinate contingency plans to handle deviations, disruptions, or manual operations.
- Ensure fraud-proof and safe operational execution.
- Reporting
- Deliver reporting on customer performance, including volumes and gantry utilization.
- Review gantry performance with internal stakeholders to identify opportunities for improvement.
- Drive initiatives for continuous improvement based on reporting insights.
- Customer Experience
- Prioritize customer service and protect equipment availability (gantry, storage tanks).
- Collaborate with internal stakeholders during BCP scenarios.
- Ensure timely customer engagement when operational changes affect loading.
- Facilitate onboarding of new COCs into the planning process.
- Team Performance
- Ensure daily planning deliverables are consistently executed.
- Manage resources to maintain operational continuity.
- Set, monitor, and review team goals, applying corrective actions where needed.
- Drive a culture of performance improvement and accountability.
- Provide feedback, coaching, and quality assurance to ensure consistent planning performance.
Minimum Requirements:
Matric with Mathematics
2+ years COC Planning lead & customer service experience
Intermediate Excel & SAP knowledge
? Location: Cape Town
? Shifts | Monday Sunday | 365 operations
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other Logistics Jobs in Western Cape
The logistics industry in Western Cape, South Africa is an essential component of the country’s economy, with a strong focus on ensuring the efficient movement and storage of goods. Typically, this field experiences steady demand for skilled professionals due to the ongoing growth of e-commerce and international trade. As a result, there are various opportunities available for career advancement and professional development.
In terms of salary expectations, it is common for logistics professionals in Western Cape to earn a broad range of salaries, depending on factors such as experience, company size, and industry sector. Generally, entry-level positions may fall within the R300 000 – R600 000 per annum bracket, while senior roles can command salaries up to R1 million or more. However, it is essential to note that actual salaries may vary significantly based on individual circumstances.
Common skills required for logistics professionals in Western Cape include a strong understanding of supply chain management, excellent communication and problem-solving abilities, attention to detail, and proficiency in industry-specific software such as transportation management systems (TMS) or enterprise resource planning (ERP). Additionally, having experience with data analysis, inventory management, and freight forwarding is often beneficial. Often, professionals in this field also possess strong analytical and technical skills.
The logistics industry in Western Cape commonly employs roles across various sectors, including financial services, technology, manufacturing, and e-commerce. Financial services companies require skilled logistics professionals to manage the delivery of critical documents and packages. Technology firms often need experts to oversee the efficient movement of hardware and software components. In manufacturing, logistics professionals play a crucial role in ensuring just-in-time delivery of raw materials and finished goods.
Career development opportunities for logistics professionals in Western Cape are numerous, with many companies investing in training and development programs to enhance employee skills and knowledge. Typically, career progression paths involve taking on increasingly senior roles within the company or transitioning into management positions. With experience, logistics professionals can also pursue careers in specialized fields such as supply chain management consulting or international trade.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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