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Cape Town: Customer Service Agent posted by Hire Resolve

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Job Description

About the Role

Hire Resolve’s client is seeking a Customer Service Agent to join their Sales department team in Cape Town! Your efforts will directly contribute to the overall customer experience and the smooth operation of the company’s shipping processes.

Key Responsibilities

  • Receive and process customer orders, consignment stock orders, and manufacturing stock orders in line with standard operating procedures
  • Track and manage customer orders throughout the entire process
  • Ensure timely updates and excellent customer service
  • Work closely with the Shipping Manager to ensure smooth order flow and delivery

Requirements

  • In possession of an appropriate tertiary qualification backed by hands-on experience in customer-facing roles
  • Proficiency in export processes, including understanding SAD500, requesting shipping estimates from freight forwarders, placing bookings, and comprehending Incoterms
  • Strong analytical skills, integrity, and self-discipline
  • Experience with customer-related systems
  • Excellent verbal and written communication skills

Qualifications

  • In possession of an appropriate tertiary qualification backed by hands-on experience in customer-facing roles

Salary & Benefits

Salary: negotiable. Our client is offering a highly competitive salary for this role based on experience.

[No further information available]

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Other Sales/Marketing Jobs in Western Cape

In the Western Cape region of South Africa, the sales and marketing industry is dynamic and growing, driven by a thriving economy and increasing demand for products and services. Typically, roles in this field require a strong understanding of business principles, excellent communication skills, and the ability to work effectively with diverse stakeholders.

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Generally, salaries for sales and marketing professionals in Western Cape can vary widely depending on factors such as experience, company size, and industry sector. For entry-level positions, broad salary ranges might include R300 000 – R500 000 per annum, while more senior roles could command salaries ranging from R600 000 – R1 million or more. However, it’s essential to note that these are general estimates, and actual salaries may differ significantly depending on individual circumstances.

Common skills for sales and marketing professionals in Western Cape typically include strong communication and interpersonal skills, a solid understanding of market trends and consumer behavior, and proficiency in digital marketing tools and platforms. Additionally, candidates often need to be adaptable, resourceful, and able to work effectively under pressure. Other important skills may include data analysis, project management, and strategic thinking.

The sales and marketing industry is prevalent across various sectors, including financial services sector, technology industry, manufacturing sector, and more. Companies in these industries often require sales and marketing professionals with expertise in digital marketing, product development, and customer engagement.

For career development, a common progression path for sales and marketing professionals is to move from entry-level roles into senior positions, such as team leader or manager. With experience, candidates can also transition into specialist roles, such as brand management or digital marketing strategy. Furthermore, with ongoing education and training, sales and marketing professionals can stay up-to-date with the latest industry trends and technologies, positioning themselves for continued growth and advancement in their careers.


This information provides general career guidance. Actual salaries and requirements vary by employer.

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