Cape Town: Customer Service Associate posted by CallForce

Join our team of customer service associates within an award-winning employment experience & company culture, as we strive to create customer experience bliss!

What Youll be Doing

Do you have a passion for helping others & ensuring peace of mind? In this role, youll work to resolve the customers issues swiftly & handling customer enquiries over email, social media platforms & making outbound client follow ups.

During a Typical Day, Youll

• Answer incoming communications from customers over email or social media platforms
• Phoning customers back with relevant feedback
• Conduct research to provide answers for customers to resolve their issues

Requirements

• Matric
• Fluent English (Higher Grade English pass in Matric)
• 2-3 years or more of customer service experience in a Contact Centre
• Automotive experience of having worked in a complaints department, will be an advantage

Working Hours

• 09h00 23h00 Monday to Sunday on rotational shifts

What You Can Expect

• Knowledgeable, encouraging, supporting and present leadership
• Diverse and community minded organization
• Career-growth and lots of learning opportunities for aspiring minds

A Bit More About Your Role

Well train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. We trust you already have the necessary ingredient that cant be taught a caring and supportive nature that will shine through as you help customers.

You’ll report to Team Lead. Youll contribute to the success of the customer experience as well as the overall success of the team.