Customer Success Manager (Onsite) (6-Month Contract To Go Perm)
Posted on 2025-03-17
| Employer | Datafin |
|---|---|
| Salary | 0 |
| Category | It Computer |
| Location | Western Cape / Cape Town |
Job Summary
Cape Town – Western Cape – South Africa
- Build and maintain client relationships, fostering collaboration for flawless execution of plans.
- Understand client needs, objectives, and challenges, tailoring solutions to meet their specific requirements.
- Develop and implement strategic media plans based on client direction and media research.
- Synthesize information to guide campaign development and execution.
- Conduct audience research, analyse data, and utilize various technologies for optimal communication and campaign performance.
- Manage smooth onboarding of new clients, ensuring understanding of products and services.
- Oversee a portfolio of clients, ensuring their satisfaction and retention.
- Innovate and recommend media solutions to ensure client satisfaction and results.
- Analyse, understand, and interpret data to inform campaigns and draw decisive action points.
- Collaborate cross-functionally within the company for seamless support.
- Demonstrate expertise in the media landscape, producing sound strategies and proactive proposals.
- Resolve client issues swiftly and maintain rapport with internal and external teams.
- 3+ years of experience in client relationship management, digital marketing, or a similar role.
- Must have retail experience, non-negotiable.
- Comprehensive understanding of the customer journey, CRM systems, Google Analytics, Tag Manager, and Meta Business Suite.
- Proficient in leveraging analytics tools for audience segmentation, targeting, and A/B testing methodologies.
- Demonstrated expertise in optimizing paid media campaigns and managing budgets to maximize Return On Ad Spend (ROAS).
- Skilled in data visualization, statistical analysis, and developing integrated marketing strategies.
- Experience in conducting competitive analysis and staying up-to-date with industry trends.
- Experience or knowledge in digital/performance marketing.
- Proficiency in creating and interpreting dashboards and reports.
- Knowledge of marketing automation platforms and integration within broader marketing campaigns.
- Proven ability to develop post-campaign analysis reports and monitor ROAS.
- Ability to apply an omnichannel mindset and integrate with client processes.
- Strong problem-solving skills and a proactive approach to client management.
- Exceptional written and verbal communication skills in English.
- Analytical mindset, attention to detail, and understanding of business processes and client needs.
- Strong relationship-building abilities with internal and external stakeholders.
- Ability to manage multiple campaigns simultaneously in a fast-paced environment.
Customer Success Manager (Onsite) (6-Month Contract To Go Perm) position available in Western Cape, Cape Town. This job position was posted by Datafin. The job has been posted as a premium ad on 2025-03-17 at 16:09:46 in the It Computer category
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