Job Description
Responsibilities:
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Monitor, maintain, and troubleshoot enterprise data transmissions, scripts, and APIs.
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Configure and manage server FTP data exchange folders.
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Perform data analysis using queries and manage import/export schedules.
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Conduct process testing after system updates and prioritize assigned tasks.
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Monitor overall system health (Site, Network, Server, Imports, Exports).
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Provide professional, high-quality feedback and resolution for level 3 escalations and customer queries.
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Perform basic product line connection testing and troubleshooting (level 1).
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Troubleshoot system and server failures (level 1), overseeing restoration and providing after-hours support for critical failures.
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Perform financial reconciliations and compile ad-hoc reports.
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Translate business analytics into SQL (for reports/forms).
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Manage operational functions, including pricing setups on third-party systems.
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Oversee Business-to-Business (B2B) data movements and manage B2B certificate renewals.
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Ensure website HTTPS compliance.
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Work collaboratively with business units and stakeholders for query resolution.
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Compile and update system support manuals and manage the support ticket lifecycle (creation, follow-up, closure).
Minimum Requirements:
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Education: National Diploma in IT or equivalent (NQF 5/6) qualification.
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Programming: PHP (4+ years experience).
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Database: MySQL or equivalent RDBMS (4+ years experience).
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Operating Systems/Deployment: Experience with Linux and Windows deployment.
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Data Exchange: FTP exchange experience.
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Cloud Deployment experience.
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Touch Typing.
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Good Documentation Skills.
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Beneficial Skills
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API experience.
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Basic Networking experience.
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Knowledge of XML.
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Previous support experience
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Benefits:
- Competitive salary based on experience (salary can potentially be more based on experience/skills)
IF you meet the above requirements and want to make a career-changing move, apply today by emailing your CV to .za
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