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Cape Town: Desktop Engineer I posted by IOCO

Desktop Engineer I

Posted on 2025-02-05

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Job title : Desktop Engineer I Job Location : Western Cape, Cape Town Deadline : March 05, 2025 Quick Recommended Links Jobs by Location Job by industries What youll do: Remote user support to users across 125 stores (South Africa and Namibia) General support of end-user computing for hardware, networking, printing, application, OS and boardroom equipment Set up and preparation of hardware for distribution to users. Achieve expected SLA and quality requirements and KPIs to support client contract objectives. Excellent verbal communication to deliver remote or telephonic support. Effective time and call management to support contractual objectives. Effective use of Call Management systems and tools to effectively measure delivery of services. Ensure effective resolution of calls within agreed timelines at expected service quality. Timeous escalation to ensure resolution within agreed timelines. Frequent and appropriate communication with users resolution of the progress of incidents and requests Your expertise: 5-7 Years of IT Experience in remote End User Support Must be experienced in Microsoft environment, practical approach, IT generalist. Experience in Network Support Qualifications required: National Senior Certificate/ Matric/ N3 A+ & N+ Qualifications preferred : MCSE Hardware Certifications are advantageous. ITIL ICT jobs
Desktop Engineer I position available in Western Cape, Cape Town. This job position was posted by IOCO. The job has been posted as a premium ad on 2025-02-05 at 13:35:10 in the It Computer category

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Error making API request.
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Posted in Jobs in Cape Town, Jobs in Western Cape

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Cape Town: Desktop Engineer I posted by IOCO

Desktop Engineer I

Posted on 2025-02-05

Employer

More Information

Salary 0

Category It Computer

Location

Job Summary

We are looking for a Desktop Engineer I with a passion for troubleshooting and optimizing IT systems. Skilled in hardware and software support, system configurations, and end-user assistance. Adept at diagnosing issues, ensuring seamless operations, and enhancing user productivity with efficiency and professionalism. What youll do: Remote user support to users across 125 stores (South Africa and Namibia) General support of end-user computing for hardware, networking, printing, application, OS and boardroom equipment Set up and preparation of hardware for distribution to users. Achieve expected SLA and quality requirements and KPIs to support client contract objectives. Excellent verbal communication to deliver remote or telephonic support. Effective time and call management to support contractual objectives. Effective use of Call Management systems and tools to effectively measure delivery of services. Ensure effective resolution of calls within agreed timelines at expected service quality. Timeous escalation to ensure resolution within agreed timelines. Frequent and appropriate communication with users resolution of the progress of incidents and requests Your expertise: 5-7 Years of IT Experience in remote End User Support Must be experienced in Microsoft environment, practical approach, IT generalist. Experience in Network Support Qualifications required: National Senior Certificate/ Matric/ N3 A+ N+ Qualifications preferred : MCSE Hardware Certifications are advantageous. ITIL Other information applicable to the opportunity: Permanent Position Location : Cape Town Work environment : Working within a team onsite at the client in an open plan office. Physical Demands : Remote support to clients, bending, sitting, lifting, and driving to work. Travel : Must have own vehicle and valid drivers license to travel to work and back. Why work for us? If the daily grind makes you wonder if there`s more to life than work, get ready to discover a professional journey that embraces excellence without compromise. You`ve arrived at iOCO Infrastructure Services (iOCO IS), where we are all about delivering outstanding client experiences through sustainable, innovative IT infrastructure solutions that tackle business challenges head-on. Here you get to partner with clients, helping them conquer their business Goliaths while they focus on scaling their empires. At our core, we`re challengers, disruptors, and innovators. We`re a community of skilled professionals with an ambitious spirit dedicated to providing for our clients while finding joy in the process. Our clients are at the heart of everything we do. Their satisfaction fuels our fire and propels us forward. We`re talking about brainstorming sessions that sound like TED talks and spontaneous celebrations for achievements, big and small.
Desktop Engineer I position available in Western Cape, Cape Town. This job position was posted by IOCO. The job has been posted as a premium ad on 2025-02-05 at 13:33:39 in the It Computer category

Click Go Apply to apply online!

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Cape Town: Desktop Engineer I posted by IOCO

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