Cape Town: Director of Housekeeping posted by President Hotels

We are seeking a highly experienced Executive Housekeeper with a strong background in large-scale hotels, ideally 4 and 5-star, to join our Rooms Division leadership team as Director of Housekeeping. You will take full ownership of housekeeping operations for 349 rooms, ensuring that every guest room, public area, and back-of-house space exceeds expectations and delivers an exceptional 5-star plus experience.

In this pivotal role, you will lead, inspire, and develop a team of approximately 85 while overseeing operational excellence, financial performance, asset management, and guest satisfaction. You will collaborate closely with the Rooms Division leadership to maintain seamless, luxury-standard experiences throughout the hotel. The President Hotel is on an exciting journey to be recognised as a true luxury destination, and this role is central to achieving that vision.

Experience & Requirements

• Minimum 5 years’ senior leadership experience in housekeeping within a luxury hotel (300+ rooms)

• Proven track record in strategic planning, budget management, and operational excellence

• Advanced knowledge of Opera PMS and housekeeping systems (Omni, Trac Tech, etc.)

• Strong data analysis and reporting skills (Excel proficiency essential)

• Degree or diploma in hospitality management (preferred)

• Strategic leadership, financial acumen, operational excellence, guest-centric mindset, team development, and asset/inventory management

Duties & Responsibilities

• Develop and execute a housekeeping strategy aligned with the hotel’s luxury vision

• Collaborate with Rooms Division leadership to deliver seamless guest experiences

• Champion innovation and continuous improvement across the department

• Oversee the presentation and hygiene of all guest rooms, public areas, and outdoor spaces

• Conduct inspections, address guest feedback, and implement corrective actions

• Manage laundry operations and linen cycles to ensure quality and cost control

• Prepare and manage the housekeeping budget, including payroll, laundry, supplies, and capital expenditure

• Monitor expenses, track variances, and optimise operational efficiencies

• Take full P&L responsibility, managing cost per occupied room (CPOR)

• Maintain and safeguard departmental assets and equipment

• Set and monitor PAR levels, ensuring efficient stock management

• Oversee preventative maintenance and asset lifecycle planning

• Lead, coach, and inspire a team of 85 managers, supervisors, and attendants

• Drive performance management, training, and succession planning

• Build a culture of pride, accountability, and service excellence

• Deliver accurate financial and operational reporting

• Ensure compliance with labour laws, safety standards, and hotel policies

• Participate in audits and uphold best-practice housekeeping standards

Applicants must hold a valid South African ID, and only candidates with large-scale luxury hotel housekeeping experience will be shortlisted. Please ensure your CV highlights your housekeeping leadership achievements.

Recruitment is guided by the hotel’s Employment Equity Plan.

With 349 stylish rooms, apartments, and suites, breathtaking views, a palm-lined infinity pool, world-class restaurants, and modern conference and event venues, The President Hotel is on a journey to be recognised as a true luxury destination and offers an iconic working environment where excellence meets opportunity.

Take the lead in shaping unforgettable guest experiences at The President Hotel – where excellence meets passion.

Application Process

Closing date: 16 October 2025
Online Applications

PLEASE NOTE

We are committed to our Employment Equity Plan in all appointments. Once the advert has closed, we’ll carefully review all applications and be in touch with shortlisted candidates. If you don’t hear from us within two weeks of the closing date, please know that your application was not successful this time – but we truly appreciate your interest in joining our team.